Customer Service Representative

Job Summary Adecco is assisting a local client recruiting for Customer Service Representative opportunities in FORT MILL SC 29707. This is an excellent opportunity to join a winning culture and provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate. If the Foreclosure Specialist sounds like something you would be interested in, and you meet the qualifications listed below, apply now! We are seeking a dedicated Customer Service Representative (CSR) to join our team in a hybrid work environment near Fort Mill, SC. This role supports various business segments by handling customer inquiries, resolving issues, and delivering excellent service across multiple communication channels. Customer Service Representatives operate in both call center and non‑call center environments, providing support to the general public, real estate professionals, and internal stakeholders. The nature of inquiries may vary depending on the business unit (e.g., escrow, insurance, technical support). Key Responsibilities Serve as the primary point of contact for customers via phone, email, and written correspondence. Handle Tier 1 and Tier 2 customer inquiries, troubleshooting and resolving issues efficiently. Verify customer identity and account details to ensure accurate service delivery. Analyze customer concerns and implement appropriate solutions. Escalate complex issues to supervisors or field teams as needed for timely resolution. Maintain detailed logs, reports, and records of customer interactions. Investigate and track a broad range of customer issues from initiation to resolution. Perform proactive outreach to customers requiring additional attention or support. Collaborate with offshore teams to clarify processes or resolve specialized issues. Assist with billing inquiries, including preparation, explanation, and coordination with relevant departments. Support order fulfillment activities, including processing orders, reconciling data, tracking via spreadsheets, and following up with customers. Required Skills General understanding of customer service principles and company products/services. Strong problem‑solving and communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to navigate computerized systems and data entry platforms. Minimum 2 years of related customer service experience (call center or similar environment preferred). Benefits Pay range: $21.01 /hr. Location: FORT MILL SC 29707 (Hybrid) Work schedule: Mon-Fri 11 AM – 8 PM EST (Rotational 1 Saturday per month) Weekly paycheck. Dedicated Onboarding Specialist & Recruiter. Access to Adecco's Aspire Academy with thousands of free upskilling courses. Medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Paid leave including Paid Sick Leave and other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer / Veterans / Disabled. Military‑connected talent encouraged to apply. Applicants with arrest and conviction records will be considered in accordance with federal, state, and local laws and/or security clearance requirements, including the California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance. Massachusetts candidates only: it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr