Client Care Coordinator

MOST/DFW is looking for a Client Care Coordinator to join our administrative team. As a Client Care Coordinator, you will play a crucial role in providing excellent client services and ensuring the clinical operations run smoothly. Position Summary Coordinates, plans, and oversees communication for all clients, working closely with clinical and administrative staff to ensure clients are provided quality care and customer service. Directs and ensures clients are taken care of throughout the entirety of the process in coordination with the Intake Coordinator, Billing Manager, Territory Leads, and administration department. Essential Functions Manages and oversees client care coordination, ensuring client and family satisfaction and timeliness in scheduling assessments and therapy through clear and effective communication. Directs and responds to all current client requests, including schedule changes, additional services, ABA center transfer, and more. Liaises between therapy providers and parents/caregivers to ensure client information is accurate and up-to-date with a friendly and professional attitude. Communicates regularly with the Billing Manager and Clinical Director regarding client status. Maintains essential client information, including parent/caregiver correspondence log, discharges in systems, maintains annually recurring authorizations and agreements, and generates and disperses reports as assigned. Monitors cancellations and no‑shows through weekly reports, reports to the billing department, and communicates with parents regarding compliance with attendance and discharge policies as needed. Ensures all sessions from the previous business day have been checked‑in or marked as canceled appropriately and communicates with therapists with reminders as needed. Communicates upcoming changes, such as therapist, scheduled therapy times, etc., to parents in a timely and professional manner. Handles all customer service requests and concerns, including complaints, and supports parent‑caregiver needs while collaborating with the Clinical Director as needed. Maintains patient confidence and security of patient health information (PHI) by completing and safeguarding medical records and keeping patient information confidential according to HIPAA and state guidelines. Education & Experience Required: Accredited associate’s program in a healthcare, social work or public health related field. At least 3 years of experience in an administrative or customer relations role. Experience taking a medium volume of calls, answering phones, and taking patient information. Experience with Mac/iOS systems. Preferred: Working knowledge of the services performed. Accredited bachelor’s program in a healthcare, social work or public health related field. #J-18808-Ljbffr MOST/DFW