Operational Analyst

Job Title: Operational Analyst Location: Brooklyn, OH 44144 (Onsite, 5 days/week) Duration: Contract - 6 months Pay Range: $28 to $30/hr (W2) Job ID: 411368 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an Operational Analyst to support Payment and Deposit Operations with a primary focus on Lockbox applications. The role will develop and test procedures, write and execute test scripts, and provide production support across multiple functions and processes. The successful candidate will demonstrate strong analytical skills, effective communication, and the ability to translate business needs into technical requirements. Responsibilities: * Create, edit, and test application and operational procedures for Lockbox Operations and Support. * Write and execute test scripts for operational testing in process improvement projects. * Perform business analysis for payment and deposit applications, including mainframe, PC, distributed systems, databases, and web-based applications. * Mine data from primary and secondary sources using complex joins across multiple datasets. * Provide ongoing production support, serving as first-line contact for user inquiries and issues, including problem reporting, tracking, resolution, root cause analysis, and preventative measures. * Deliver quality support and service to internal and external partners and clients. * Participate in and guide Lockbox-related process initiatives and projects across associated applications and systems. * Translate business needs and requirements to Technology partners and convey technical material to Loan, Payment, and Operational Services stakeholders. Required Skills & Qualifications: * Bachelor's degree or equivalent experience with ideally 2+ years in an operational or support environment. * Attention to detail in documenting and implementing requirements. * Strong analytical and decision-making skills with the ability to resolve complex issues. * Excellent written and verbal communication skills with the ability to communicate concisely with senior management. * Ability to manage change, prioritize, and stay on top of task assignments in a team environment. * Proficiency with technology-based tools and databases, including Excel and Access. * Ability to facilitate research and resolution of issues that are not straightforward. * High degree of adaptability and intellectual curiosity, with strong interpersonal and relationship-building skills. Preferred Skills: * 1-2 years of Operational Analyst experience. * Technical fluency with Windows systems and software. * Experience with Excel and Jira, including managing large datasets, pivot tables, and data visualization. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: * Competitive compensa