Tier I Technical Support Specialist

VivaQuant, Inc.

Job Description

Turn your troubleshooting skills into better outcomes for clinics and patients. As a Tier I Technical Support Specialist , you’ll be the front-line partner helping healthcare teams resolve issues quickly and confidently.

About the role
You’ll join our Customer Service team as the first technical point of contact for clinics and patients. In this role, you’ll:

Answer inbound calls and emails about device use, portal workflows, and monitoring processes.
Troubleshoot issues, capture clear case details, and resolve or escalate with strong judgment.
Partner with field teams and Tier II specialists to keep clinics running smoothly and patients supported.

You’ll help shape how customers experience our technology and will play an important indirect role in revenue growth by strengthening relationships and supporting device utilization.

About you
You might be a fit if you:

Enjoy solving problems and explaining technical concepts in plain language.
Are comfortable managing a mix of phone, email, and case work with clear documentation.
Can balance empathy with action—listening carefully while moving issues toward resolution.

Experience in technical support, healthcare customer service, or a similar environment is a plus, but we’re open to strong communicators with a troubleshooting mindset.

Why join us

Impact: you’ll be the voice that turns complex issues into clear solutions for clinics and patients.
Growth: Tier I is a front-line role with clear paths into advanced technical support (Tier II) and other areas.
Collaboration: you’ll work closely with Sales, Clinical Specialists, and Tier II to support real-world care.

This is an onsite position at our Arden Hills, MN facility.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Tier I Technical Support Specialist in Saint Paul, MN vacancy

Technical Support Specialist
$27.85 - $55.65 per hour
...Paul, MN location in the Abbott Vascular Devices division. Technical Support Specialist – Is the primary account contact covering capital service and... ...complex medical device systems. This role serves as a top‑tier escalation point for internal and external teams,...
Suggested
Hourly pay
Contract work
Work experience placement
Remote work
Abbott
New Brighton, MN
17 hours ago
Tier I Support Specialist
$40k - $50k
...Tier I Support Specialist DOPE Marketing is a direct mail automation platform serving thousands of home service businesses across the United... ...documentation and resources Identify and troubleshoot technical issues, work with clients and internal teams to resolve them...
Suggested
Full time
Part time
Work experience placement
Internship
Work at office
Local area
Immediate start
Flexible hours
Weekend work
Dope Marketing
Saint Paul, MN
11 days ago
Technology Support (IT) Specialist - support independent businesses!
...for the same old, boring tech support position doing rote ticket... ...hiring a Technology Support Specialist who will play a key role in taking... ...own and improve IT Support – Tier I and II: Primary go‑to for... ...internal trainings, including technical review of documentation and...
Suggested
Full time
Remote work
Flexible hours
Infra Corp
Saint Paul, MN
5 days ago
Technical Master Data Analyst
$124.13k - $151.71k
...choose to work at, and its leaders, will support and guide you. With a wide variety of people... ...‑solving techniques to resolve complex technical issues. Responsibilities include... ...requiring L4-level expertise and provide final-tier technical direction for escalated issues....
Suggested
H1b
Relocation
Flexible hours
3M
Saint Paul, MN
5 days ago
Remote Technical Support Specialist (SQL & Relativity)
$54k - $80k
...Relativity is seeking an Application Analyst in Minnesota to provide specialized technical support across their product vertical. This hybrid/remote position requires adeptness in diagnosing sophisticated software issues and maintaining communication with customers through...
Suggested
Remote work
Relativity
Saint Paul, MN
5 days ago
Technical Support Specialist - Evening
$54k - $80k
...Overview The Application Analyst in Customer Support plays a pivotal role at Relativity, offering specialized technical support across a specific product vertical. Catering... ...On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while...
Remote work
Shift work
Afternoon shift
Relativity
Saint Paul, MN
5 days ago
Technical Support Rep II (Mechanical/Electrical + Writing) - The Toro Company
$80k - $87k
...sites around the world. Your Opportunity Support industry-leading products that leverage innovation... ...our customers. Respond to and resolve technical inquiries quickly and accurately along... ...salary, an affordable and top-tier medical/dental/vision plan, 401k, and many...
Daily paid
For contractors
Summer work
Casual work
Work at office
Remote work
Worldwide
Work visa
Flexible hours
Weekend work
1 day per week
The Toro Company
Saint Paul, MN
1 day ago
HVAC Technical Support Specialist - Commercial Systems
...HVAC Technical Support Specialist We are hiring an experienced HVAC Technical Support Specialist to provide advanced product and troubleshooting support to contractors, field technicians, and internal sales teams. We are specifically looking for someone with hands...
For contractors
Remote work
AlphaX
Saint Paul, MN
1 day ago
Business Operations Analyst II
$80k - $120k
...stakeholders on scope, timeline, and risks. Additionally, you’ll support queue work and UAT to meet SLAs, ensure solution readiness, and... ...operating rhythms, and expectation setting. Salary Range Transparency Tier 1 - United States of America 80,000 - 120,000 USD per year Tier...
Work experience placement
Local area
Indeed
Saint Paul, MN
2 days ago
Sr. Technical Business Analyst
...Job Description The Technical Business Analyst will support a core digital platform with dedicated ownership of a specific product capability or line‑extension feature. This role serves as the primary translator between business needs and technical execution, working closely...
Insight Global
Saint Paul, MN
1 day ago
Senior Technical Business Analyst
...Role Overview The Senior Technical Business Analyst bridges the gap between midstream business operations and software engineering teams... ...into actionable code-level requirements, and provide hands‑on support during architecture, building, and testing phases. Compensation...
Contract work
Remote work
Work from home
ICON Consultants, Inc.
Saint Paul, MN
4 days ago
Technical Information Specialist
$53k - $98k
...Technical Information Specialist Location: Jackson, MN, US Workplace Type: Onsite Not everyone can claim to feed the world, but it is part of our... ...extraordinary team today! The Technical Content Specialist supports the development and delivery of high-quality technical documentation...
Local area
Flexible hours
AGCO
Saint Paul, MN
1 day ago
US-Technical Specialist
$23 - $29.99 per hour
...together. We deliver an only-at-Apple experience, combining expertise to help people do what they love. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while generating excitement for Apple’s products and services. You...
Local area
Relocation
Night shift
Apple
Roseville, MN
1 day ago
IT Desktop Support Specialist
$23.48 - $33.95 per hour
...Radiology is looking for an IT Desktop Support Specialist to join our team. We are challenging the... ...# Provide timely and effective technical support to radiologists, technicians, and... ...that may require escalation to higher-tier support teams. # Utilize IT service management...
Full time
Work at office
Immediate start
Remote work
Monday to Friday
RAYUS Radiology
Minneapolis, MN
5 days ago
Technical Analyst
$91.28k - $111.56k
...Minnesota, United States | Posted on 09/19/2023 The Technical Analyst position at 3M offers a unique opportunity for individuals to collaborate with diverse and innovative teams worldwide. As a Technical Analyst, you will play a vital role in driving complex projects that...
Remote work
Worldwide
Career-Mover
Saint Paul, MN
1 day ago
Salesforce Business Systems Analyst
$28.61 - $47.04 per hour
...Job Summary Daikin Applied is seeking a Salesforce Business Analyst to support service operations and improve the organization’s use of Salesforce and related systems. The role focuses on Salesforce Case Management and works closely with stakeholders to deliver scalable...
Hourly pay
Temporary work
Local area
Daikin Applied
Saint Paul, MN
2 days ago
Enterprise Workday Administrator- IT
$116k
...ABOUT US: At Dungarvin, we are more than a provider of support services; we’re a mission-driven team rooted in respect,... ...to maximize organizational impact. Troubleshooting & Tier 3 Support Serve as technical escalation point for complex Workday issues. Train...
Permanent employment
Full time
Work at office
Remote work
Flexible hours
Dungarvin
Saint Paul, MN
16 hours ago
Now Hiring IT and Telecom Field Technicians
...Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing... ...a 66‑block. Job Responsibilities Perform a wide range of technical tasks including: OS installations, hardware diagnostics, and software...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Maplewood, MN
4 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
HARDY INDUSTRIES is seeking motivated I.T. and Telecom technicians for hands-on roles that go beyond traditional desk jobs. The position involves tasks such as OS installations, structured cabling, and work across different environments including retail and corporate. ...
Flexible hours
Hardy Industries Inc
Saint Paul, MN
5 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
HARDY INDUSTRIES is looking for skilled technicians to join their team in Oakdale, Minnesota. This role is ideal for driven I.T. or Telecom professionals who enjoy hands-on work. Responsibilities include OS installations, structured cabling, and Telecom tasks across various...
Flexible hours
Hardy Industries Inc
Oakdale, MN
5 days ago
Field IT & Telecom Technician - Flexible Hours & Travel Pay
...HARDY INDUSTRIES is seeking skilled I.T. and Telecom technicians to support a national client base. This is not your average tech job; responsibilities include OS installations, structured cabling, and telecom work. A minimum of one year of experience and either A+/Network+...
Hourly pay
Flexible hours
Hardy Industries Inc
Saint Paul, MN
5 days ago
Salesforce Administrator
$85.18k - $94.14k
...Through our distribution of school supplies, support for teachers, and investment in... ...release planning, and deployments. Maintain technical and process documentation. Support administration... .... User Support & Enablement Provide Tier 1‑2 Salesforce user support and issue resolution...
Work at office
Kids In Need Foundation
Little Canada, MN
5 days ago
Technical Support Specialist - Weekend - Government
$54k - $80k
...Posting Type Remote/Hybrid Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will frequently...
Contract work
Remote work
Monday to Friday
Shift work
Weekend work
Afternoon shift
Early shift
Relativity
Minneapolis, MN
1 day ago
Field Service Technician
$10k
...heavy-duty trucks in the field. This role supports both Construction Equipment (CE) and on... .... This position requires strong technical expertise across diesel engines, hydraulics... ...Dealer of the Year-and take advantage of top-tier wages, matched vacation time, a generous...
Local area
Relocation package
Flexible hours
Nuss Truck & Equipment
Roseville, MN
5 days ago
Technical Recruiting Specialist
...and Associates is hiring a "HR Recruiting Specialist" for a top leading materials science... ...across IT, R&D, and corporate functions to support full‑cycle recruiting. Source and engage... ...IT recruitment. Strong understanding of technical roles and technologies such as software...
Contract work
Russell Tobin
Saint Paul, MN
1 day ago
Analyst 3 - Opposition Research (Part-Time)
$30 - $40 per hour
...Job Description Join the top tier of research analysts at Nesbitt & Parrinello, where... ...recommendations for clients Mentoring and providing technical guidance to junior and mid‑level... ...politics and proven track record supporting Democratic campaigns 2–4 years of experience...
Temporary work
Part time
Remote work
Nesbitt Research Group, LLC
Saint Paul, MN
1 day ago
Data Integration Support Analyst
$75.82k - $89.2k
...best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential...
Full time
Temporary work
Work experience placement
Work at office
Local area
3 days per week
U.S. Bank
Saint Paul, MN
1 day ago
Technical Support Specialist
$51k
...information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. Technical Support Specialist I About this Role: At Boston Scientific, the Technical Support Specialist will...
Hourly pay
Work at office
Local area
Relocation
Relocation package
Flexible hours
Shift work
Boston Scientific
Arden Hills, MN
3 days ago
Senior IT Support Specialist
$60k - $80k
...Start Date: August 2026 Overview: The Senior IT Support Specialist serves as the primary technical resource for organizational staff and chapter... ...Primary Responsibilities : End User Support Provide Tier 1–3 technical support to staff and chapter volunteers...
Local area
Remote work
Pheasants Forever
Saint Paul, MN
9 days ago
IT Support Specialist II
$68k - $75k
...Job Description Why You’ll Love this IT Support Specialist II Job! Are you passionate about... ...their lives. The IT Support Specialist Tier II is responsible for effective provisioning... ...This individual supports higher level technical needs within the organization including...
Full time
Work at office
Shift work
Day shift
EOSIS
New Brighton, MN
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Tier I Technical Support Specialist. Be the first to apply!