Transportation Operations Dispatcher
PTG BUS, LLC
Job Description
Job Description
Transportation Operations DispatcherPittsburgh Transportation Group | Pittsburgh, PA
Pittsburgh Transportation Group is seeking a full-time Transportation Operations Dispatcher to support our daily transportation services. In this critical role, you'll coordinate fleet activity, dispatch drivers, manage shuttle and charter operations, and help ensure safe, efficient, and reliable service across our network.
If you thrive in a fast-paced environment, enjoy solving problems in real time, and take pride in keeping operations running smoothly, we'd love to have you on our team.
Available Shifts- Sunday-Thursday: 11:00 AM-7:00 PM
- Monday-Friday: 3:30 AM-11:30 AM
- Monitor daily shuttle, charter, and transportation operations
- Dispatch drivers and assign trips according to company policies, customer needs, and service contracts
- Plan and adjust routes to maximize operational efficiency and service reliability
- Assist with driver scheduling and make real-time assignment changes as needed
- Serve as the primary point of contact for drivers, providing operational guidance and support
- Monitor fleet activity and respond quickly to delays, schedule changes, and service disruptions
- Track performance metrics and complete daily operational reports
- Assign vehicles and coordinate with maintenance teams regarding inspections, repairs, and vehicle readiness
- Communicate with customers regarding reservations, schedules, service updates, and transportation inquiries
- Process trip bookings, schedule changes, and cancellations accurately
- Partner with Safety and Training teams to maintain compliance with company policies and transportation regulations
- Respond professionally to customer concerns and help resolve service issues promptly
- High School Diploma or equivalent required
- Two or more years of experience in dispatching, transportation operations, routing, logistics, fleet management, or a related field preferred
- Strong communication and customer service skills
- Excellent organizational, multitasking, and problem-solving abilities
- Ability to remain calm and make sound decisions in a fast-paced environment
- Strong attention to detail and commitment to accuracy
- Proficiency with computer systems, dispatch software, and Microsoft Office applications
- Dependable, proactive, and team-oriented work ethic
- Join a respected transportation company serving the Pittsburgh community
- Play a key role in supporting drivers and daily transportation operations
- Work in a fast-paced environment where every day brings new challenges and opportunities
- Be part of a team committed to safety, reliability, and customer satisfaction
- Enjoy career growth opportunities within a well-established transportation organization
- Make a direct impact on the quality and efficiency of transportation services throughout the region
Start your career as a Transportation Operations Dispatcher with Pittsburgh Transportation Group and help keep our drivers supported, our fleet moving, and our customers connected. Join a team dedicated to delivering safe, reliable transportation throughout the Pittsburgh area.
Vacancy posted 2 days ago
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