Customer Account Manager (Onsite)

Customer Solutions Team Member

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The Commercial Materials & International Operations team is looking for the newest member of the Customer Solutions Team. If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you've been waiting for!

This candidate will be on site at East Hartford, CT.

What You Will Do:

• Management and timely support of large, complex, & high-volume customers
• Develop and maintain effective customer relationships through frequent communications (email, phone calls, customer in person visits)
• Manage all aspects of customer order management to fulfill customer requirements on time
• Daily interface with other teams in the organization (Planning & Forecasting, Finance, Delivery Assurance, others as required)
• Identify and communicate/escalate critical part requirements for airline customers & shops
• Support general customer operational issues related to spare parts
• Engage with customers on a weekly basis in support of organizational sales goals
• Responsible for key customer financial forecasting and execution
• Support 24/7 AOG duty as needed on a limited basis
• Up to 10% travel to customer sites
• OMP planning and execution support

Qualifications You Must Have:

• Bachelor's Degree and 8 years of experience; Or Advanced Degree and 5 years of experience to include the following:
• Significant internal and external customer interface
• Experience managing and prioritizing multiple conflicting priorities in a fast paced, dynamic work environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Qualifications We Prefer:

• Demonstrated experience communicating with and delivering presentation to all levels of internal and external organizations
• Frequent collaboration in a team environment; should also be able to work independently
• SAP experience preferred
• Aerospace / Aviation experience a plus