Financial Aid Counselor

Position Overview The Financial Aid Counselor provides expert guidance and counseling regarding financial aid processes, requirements, and maintenance of eligibility to prospective and current students, ensuring students are properly funded, packaged, and prepared to start each semester. This position interprets and packages financial aid in accordance with federal, state, and institutional policies and regulations. The counselor responds to and reviews student requests for modification of their financial aid packages and eligibility evaluation utilizing professional judgment, while ensuring continued compliance with policies and regulations. Knowledge, Skills & Abilities Excellent customer service skills Proficiency in Microsoft Office Demonstrated ability to research, analyze, interpret, and articulate complex program regulations Demonstrated ability to work collaboratively as a team member in a complex processing and public contact environment Qualifications Considerable experience in a professional setting performing duties related to student services, compliance, or file review. Working experience within a college financial aid office Working knowledge of financial aid services and programs Experience with a student information system (e.g., Banner, PeopleSoft or a similar program) Conditions of Employment The Office of Financial Aid is hiring two positions. Some mandatory weekend and evening obligations may be required. The position is designated as sensitive and a fingerprint-based criminal history check will be required of the final candidate. It is considered essential personnel and may be required to work during university closings. Criminal Background Check The final candidate is required to complete a criminal history check. Compensation Salary range: $40,000 - $50,000. Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at View phone number on click.appcast.io. Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) from the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io. #J-18808-Ljbffr