Customer Service Representative

Customer Service Representative

We are seeking a Customer Service Representative to join our team!

This is an on-site role, and will not be remote or hybrid, at any time.

What We Offer:

• Work in a team-oriented environment where collaboration is a priority.
• Achieve your professional goals without sacrificing the balance between work and life.
• A comprehensive benefits package with options to choose what works best for you and your family.

About the Role:

As a Customer Service Representative with Best Block you are responsible for:

• Serve as the primary point of contact for inbound customers (walk-in and call-in)
• Provide technical assistance for installing and maintaining the products we sell
• Accurate and detailed order entry, input customer information, pricing and additional data
• Build and maintain relationships with repeat customer and accounts
• Coordinate closely with dispatch to schedule deliveries and manage customer expectations
• Communicate clearly with customers regarding order status, lead times and changes
• Perform monthly inventory counts and maintain accurate inventory records
• Balance cash drawer and create cash & credit card reports daily
• Work with outside sales representatives to ensure customer satisfaction
• Maintain knowledge of products and their applications and know major competitor product lines.
• Assist with Centralized Dispatch and maintain delivery fleet compliance requirements

About You:

The ideal candidate for this role will have:

• Minimum education required: High School Diploma with average to above math skills.
• Basic knowledge of Microsoft Excel, Word and Outlook.
• Available to work 40 or more hours per week
• Maintain regular and consistent attendance and punctuality
• Good organizational and communication skills
• Strong problem solving skills and high attention to detail
• Good interpersonal and customer relation skills
• Must be able to walk throughout material yards
• Physical demands include the ability to lift 25 lbs on a consistent basis and 50 lbs or more on a random basis. Should be able to stand, sit and walk for long periods of time.
• Inside sales experience is a plus
• Experience in building materials industry is also a plus

Hardscapes and Masonry is an equal opportunity employer committed to developing a workforce with well-qualified individuals without regard to their race, religion, color, sex, national origin, age, sexual orientation, gender, disability, veteran status or other protected characteristics. Hardscapes and Masonry is a drug-free workplace and conducts pre-employment testing as a condition of employment. If you are unable to apply online due to a disability, contact the Hardscapes and Masonry Recruiting team.