Customer Service and Lien Administrator

Customer Service Representative

We are seeking a dependable and professional Customer Service Representative to join our impound yard team. This position is responsible for assisting customers whose vehicles have been impounded, processing paperwork, entering data into company software, and maintaining accurate records. The ideal candidate can remain calm under pressure, communicate effectively with upset customers, and handle administrative tasks efficiently in a fast-paced environment.

Responsibilities

Greet and assist customers in the lobby regarding impounded vehicles

Explain impound procedures, required documentation, fees, and release requirements

Handle difficult or upset customers professionally and respectfully

Answer incoming phone calls and respond to customer inquiries

Process vehicle release paperwork and maintain organized filing systems

Perform accurate data entry into company computer systems and databases

Verify identification, ownership documents, insurance, and other required paperwork

Maintain confidentiality and accuracy of customer and vehicle records

Coordinate with tow operators, law enforcement agencies, and yard staff as needed

Collect payments and issue receipts when applicable

Keep the front office and lobby area organized and professional

Qualifications

High school diploma or equivalent preferred

Previous customer service or office experience preferred

Basic computer and data entry skills

Strong communication and conflict-resolution abilities

Ability to stay calm and professional in stressful situations

Attention to detail and organizational skills

Ability to multitask in a fast-paced environment

Bilingual skills are a plus

Work Environment

This position works in an office/lobby setting within an active impound yard environment. Employees regularly interact with frustrated or emotional customers and must maintain professionalism at all times.

Schedule

Full-time

Monday Friday 8 AM to 5 PM with the occasional Saturday (once a month)

Hendricksons Road Solutions