Community Liasion (Account Manager)

Community Liaison

Havenwyck Hospital and Metropolitan Behavioral Health are a Joint Commission-accredited and licensed psychiatric hospitals, in Auburn Hills and Dearborn, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents and adults. It is the ultimate goal of our dedicated staff to build strength, confidence and knowledge within each patient, in hopes that they may continue learning and understanding their needs and practicing self-care for the rest of their lives.

Position Summary: The Community Liaison directly serves as the liaison between the facility, the community, and referring agencies. The Community Liaison is directly responsible for creating demand for the facility's outpatient services through the effective application of ethical marketing principles and sales methods. In collaboration with the Director of Outpatient Services and Outpatient Team, the Community Liaison presents a positive and professional public image of the facility within the community. The Community Liaison is responsible for enhancing the facility's brand/image, effectively managing their assigned territory and accounts, and works to achieve departmental and facility Outpatient goals. The Community Liaison must be able to demonstrate tact, resourcefulness, patience and dedication in a fast-paced environment. This position will actively support outreach efforts by marketing Havenwyck Hospital and Metropolitan Behavioral Health to individuals, families, and community partners. Seeking candidates who reside in the Metro Detroit territory.

Essential Job Duties:

• Effectively demonstrate and implement Sales Excellence and Service Recovery standards.
• Acts as liaison between the facility and referral sources and implements service-oriented action plans responsive to referral source needs, serves as a resource and representative to the community and, conducts facility tours to key stakeholders.
• Attends and actively participates in the Outpatient team meeting and provides appropriate marketing reports, updates, and Service Recovery opportunities to the Director of Outpatient Services on a timely basis.
• Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles, competitive profiles, and updates as required by the Director of Business Development.
• Builds and maintains positive and productive relationships with existing referral sources and shows ability to identify additional referral sources.
• Effectively maximizes field-based time while maintaining a daily average of 10 individual, face-to-face contacts with assigned referral sources concerning facility programs, philosophies of treatment, and clinical outcomes and satisfaction data.
• Provides comprehensive documentation of all marketing contacts daily in Servis.AI
• Demonstrates ability to develop and communicate appropriate sales messaging for each program offered and for each target audience.
• Demonstrates skills in identifying and building a strategic sales plan for existing and potential referral sources within assigned territory and target markets; effectively incorporates relevant research findings in identifying contacts.
• Assesses, develops and implements sales activities, as approved by the Director of Business Development, to achieve maximum market penetration among assigned accounts and to identify potential accounts in targeted market segments.
• Maintains current awareness of industry and anticipates changes or trends in target market and utilizes this information in developing and modifying weekly sales action plans, as well as providing recommendations to overall Outpatient planning strategies.
• Facilitates positive, timely, and accurate communication. Encourages cooperation and utilizes problem-solving skills to build and secure relationships among the facility, the referral source, the patient, their family and the community.
• Completes all required reports and requests for information in a timely manner. This includes, but is not limited to expense reports, sales call plans and post-call follow-up reports.
• As required by Director of Business Development and facility needs, participate in off-hours sales and community activities.
• Develops and maintains comprehensive knowledge of each of the facility's programs and services, including Outpatient programs, the assessment process and, transportation services.
• Develops and maintains a current knowledge of the facility's admission criteria and exclusionary criteria as it applies to programs.
• Develops and maintains a current knowledge of general economic and business status of the behavior healthcare market within the West Michigan marketplace and provides Outpatient Director with relevant information and strategic plans, as appropriate.
• Contributes to the analysis of facility's competitors within the West Michigan, including programs, bed availability, SWOT, go-to-market strategy and, parent company, if applicable.
• Maintains a demonstrable working knowledge of the target markets utilized for referrals, as well as comprehensive knowledge of the status of specific target market.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries
• Free Basic Life Insurance
• Tuition Reimbursement
• SoFi Student Loan Refinancing Program
• Student Loan Repayment Program - for some degrees and criteria

What do our current employees value at Havenwyck Hospital and UHS?

An environment that puts patient care first. One of the most rewarding aspects of this job is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. Supportive and responsive leadership. You are never alone, as you are part of a large network of peer co-workers that routinely exchange ideas and review current topics within the industry. Having the opportunity to grow, learn, and advance in your career. There are very robust continuing education options and opportunities for skills diversification and career advancement with UHS.

About Universal Health Services (UHS)

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications

Job Requirements: Bachelor's Degree Required, Master's preferred. 3-5 years of related work experience required. 5-8 years of related work experience preferred. Must possess demonstrated business development concepts, sales abilities. Knowledge of and skills in application of marketing and sales principles. Excellent written and oral communication skills. Proficient in data collection analysis and interpretation. Competency in computer usage and Microsoft office suite. Required Travel: 80-90% Local

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.