Tour Guide

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. Roles and Responsibilities Maintain the cleanliness of the park in both outdoor areas and indoor office spaces Execute cleaning tasks as outlined in training and Standard Operating Procedures Complete regular and rotating weekly cleaning tasks as assigned during shift periods Diligently clean and disinfect public areas including, but not limited to, outdoor park areas and walkways, restrooms, offices, food stands, employee dining facilities, ride areas, and lockers Provide exceptional guest service by assisting guests with their questions or issues Ensure the park pathways are litter free Return food trays to food stands and maintain clean condiment and food line areas Ensure trash receptacles are clean and free of spills visually and are emptied on a regular basis Check toilet paper, soap dispensers, in restrooms and replace supplies Sweep, mop and/or scrub interior floors Operate a trash compactor Operate golf‑carts, vehicles, or other motorized equipment to perform daily duties Perform basic maintenance duties (e.g. unclogging the toilet or changing light bulbs) Accurately and promptly report maintenance problems to proper authorities Preserve landscaping of park (pulling weeds, watering flowers) Ensure benches and flowerbeds are clean and free of debris Properly handle, label, and store cleaning chemicals and supplies Protect guests’ belongings, deliver lost and found items immediately Proactively monitor the park for safety hazards (e.g. wet floors, tripping hazards, etc.) Maintain records on all work completed and safety inspections Ensure ADA standards are met in each location All other duties and special projects assigned by leadership Language and Communication Ability to read, write, and speak fluent English. Spanish or other bilingual language skills are a plus. Education and Experience No education requirements for this position Previous work experience is not required Requirements Must be at least 18 years of age to comply with PA Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays Must have reliable transportation to and from work for your scheduled shift Must possess a valid driver’s license and a good driving record Ability to safely and efficiently operate motorized vehicles and equipment Ability to comply with all uniform policies Must possess strong attention to detail and desire to keep park clean and presentable Ability to safely and properly use a variety of cleaning equipment, including brooms, mops, and chemicals Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner Ability to follow direction, multi‑task, and work as part of a team as well as independently Physical Requirements Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time Ability to remain on feet for majority of the workday Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more Ability to consistently use hands to grasp, control, move objects/tools Ability to see details of objects that are more than a few feet away Working Conditions Frequent exposure to all outdoor and indoor areas of the park Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals Subject to bloodborne pathogens; proper PPE is required in these situations Subject to frequent interruptions and requests that may require reprioritization of activities Benefits Flexible schedule Ability to cross‑train and learn unique skills across various departments Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off Invitations to exclusive company‑sponsored employee events throughout the season The Park Services Team Members role is about keeping each location’s public areas clean and presentable at all times, ensuring a welcoming environment for guests, and providing exceptional service. #J-18808-Ljbffr