Service Desk Analyst

Our company is looking for a Service Desk Analyst to join our team of qualified, diverse individuals serving our customer. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the customer. Requirements Provide tier 1 Remote Support, Desktop Support and Field Technician Support. Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems. Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access. Coordinate Hardware delivery, maintenance, installations, and upgrades Performed software installations and remediation to ensure application reliability Responsible for account management (password reset, account maintenance) Create email accounts, change status in Active Directory Monitor, manage, and secure employees' mobile device User support for network and desktop hardware and software complication and training Diagnose IT and network problems, and recommend and/or implement solutions Implemented Virtual Desktop infrastructure allowing virtual desktop management Basic Qualifications: 3 years of relevant experience Active Secret (or higher) clearance required Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs Experience working with various Microsoft Windows operating systems Professional written and interpersonal skills are essential when communicating with Clients Experience installing and configuring computer systems and applications Preferred Qualifications: 1+ years of proven experience in a heavy customer focus position involving and technical knowledge and services ITIL foundation certification or familiarity with ITIL methodologies and best practices Time-management skills and the ability to establish reasonable and attainable deadlines for resolution Industry-specific certification may be required #J-18808-Ljbffr Confidential