Customer Service Representative - Veterinary

Customer Service Representative - Veterinary

Coral Springs, Florida

Join Our Team at Coral Springs Animal Hospital!

Are you a dedicated and compassionate professional looking to make a significant impact on veterinary medicine? Coral Springs Animal Hospital is seeking a Customer Service Representative to join our team and help us elevate the standard of care for our beloved animal patients.

Coral Springs Animal Hospital is a state-of-the-art, AAHA-certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. Our compassionate team collaborates across multiple disciplinesfrom oncology and surgery to radiology, ultrasound, and rehabilitationdelivering advanced diagnostics and treatments using cutting-edge equipment. We're dedicated to fostering a supportive environment where veterinary professionals can grow, feel empowered, and make a meaningful difference in pet lives daily.

What You Can Expect to Do

As a Customer Service Representative, you are the first point of contact with clients, providing calm, compassionate, and professional support during emotionally challenging moments. You play a key role in keeping the hospital running smoothly by managing phones, scheduling, check-ins and check-outs, and ensuring clear communication between clients and the veterinary team. Your attention to detail, teamwork, and flexibility help create a seamless experience for both clients and patients in a fast-paced, multi-specialty environment.

Key Responsibilities

• Answer phones, schedule appointments, and manage patient check-in/check-out efficiently
• Provide clear communication between clients and veterinary staff
• Accurately enter and update patient records and billing information
• Work collaboratively with veterinary technicians, doctors, and other CSRs
• Remain flexible with shift changes, including evenings, weekends, and holidays
• Take initiative to assist teammates and support hospital operations as needed

Requirements/Qualifications

• Previous experience in a veterinary hospital (emergency/specialty experience preferred)
• Ability to multitask and remain composed in a high-stress environment
• Strong interpersonal and communication skills
• Compassionate, dependable, and proactive team player
• Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)

Why Join Us?

• Work-Life Rewards Competitive wages, generous PTO, full medical/dental/vision coverage, employer-funded HSA, paid family leave, 401(k) with match, pet care discounts.
• Mentorship and Growth: Benefit from personalized mentorship programs and career advancement opportunities. We support your professional development, providing an environment for growth, regardless of your career goals.
• Ideal Location: Located in South Florida, Coral Springs offers sunny weather year-round and a wide variety of outdoor activities, beautiful beaches, nature, shopping, dining, and a vibrant arts and culture scene. It's one of the most sought-after suburban areas, balancing quiet, charming neighborhoods with exciting destinations, events, and activities.
• Be Part of EVG Specialty Network: Joining Coral Springs Animal Hospital means being part of the esteemed EVG Specialty Network (com). Benefit from the collective expertise and resources of a network dedicated to advancing veterinary care. Enjoy access to continuing education, collaboration opportunities, and the support of a community committed to excellence in veterinary medicine.

Ready to Apply?

Join us in supporting exceptional veterinary care through efficient and strategic hospital operations. If you're passionate about logistics, organization, and playing a vital behind-the-scenes role in a fast-paced medical environment, we'd love to hear from you!

Submit your application and cover letter today to join our mission of delivering compassionate, cutting-edge veterinary care.