Customer Success Manager
$80k - $150kFull-time
Reflow
Customer Success
$80k – $150k • 0.0% – 0.4%
We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.
What you’ll do
- Own the customer journey: setup, onboarding, adoption, and long-term success.
- Shorten time-to-value: Move customers from demo → value quickly.
- Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
- Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
- Build strong relationships that lead to expansions and renewals.
- Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
- Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.
Who you are
- Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
- Analytical skills: Technical, finance, economics or product background
- Customer-facing pro: You know how to excite, guide, and close.
- Sharp communicator: Written, verbal, and human.
- Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
- Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
Bonus Points
- Background in B2B SaaS, enterprise software, or data-heavy products
- Familiarity with analytics platforms, BI tools, workflow systems, or automation software
- Experience supporting enterprise customers through security, data access, or compliance reviews
Why join
- Be an early, high-impact hire, working directly with the founders as a founding member
- Influence product roadmap, and helping define the culture of how we work with customers
- Drive growth, contribute to PMF, GTM explorations
We’re open to you starting part-time and evolving into full-time (contract or W2).
#LI-remoteVacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in Minneapolis, MN vacancy
$70k - $75k
...Enterprise Customer Success Manager MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone...SuggestedFull timeLocal areaRemote workRelocationVisa sponsorshipWork visaFlexible hoursGrabJobs
Minneapolis, MN3 days ago$125k
...drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks... ...position that can be based on in EST or CST. The Customer Success Manager role will play a critical part in the exciting growth trajectory...SuggestedRemote workWork visaGrabJobs
Minneapolis, MN3 days ago$60k - $90k
...Through team leadership and outstanding communication regarding what matters to our customers, this role will inspire Customer Success across all of Netrio. The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and...SuggestedNETRIO
Golden Valley, MN19 hours ago- ...Customer Success Manager For over 45 years, CSI has been a trusted leader in testing and certifying controlled environments. Originally focused on Minneapolis, we now serve the entire Midwest and New England, working with over 600 clients in the medical device, pharmaceutical...SuggestedShift work
Scientific Safety Alliance
Minneapolis, MN3 days ago $86.25k - $138k
...with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced,... ...where you matter. Your Impact The Senior Customer Success Manager will work Axon’s larger customers to build long-term, strategic...SuggestedWork experience placementRemote workGrabJobs
Minneapolis, MN3 days ago$104k - $183k
...most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our... ...Qualifications: ~8+ years of experience in enterprise customer success, management consulting, or business transformation within SaaS or...Contract workWork from homeWorldwideFlexible hoursGenesys Cloud Services, Inc.
Minneapolis, MN1 day ago$65.2k - $149.36k
...Strategic Customer Success Manager At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands...Base plus commissionWork at officeLocal areaWorldwideFlexible hoursJamf
Minneapolis, MN1 day ago$110k - $120k
...Overview With over 50 years of proven success, ECG, ranked as a Best Midsized Firm to... ..., patient access, optimization of managed care portfolios, expansion of digital health... ...solutions. Your Opportunity with ECG: Customer Relationship and Success Manager,...Permanent employmentFull timeWork at officeRemote workECG Management Consultants
Minneapolis, MN1 day ago- ...across 50+ pentest types, attack surface management, and vulnerability prioritization. The... ...individuals with a collaborative, innovative, and customer‑first mindset to join our team. Learn... ...A‑Team at As the Associate Customer Success Manager will lead the client's...Worldwide
TenEleven Ventures
Minneapolis, MN4 days ago - ...About the Role & Hiring Manager I joined Zenity because it’s tackling a new and complex security challenge that enterprises are... ...and at scale. It was also an opportunity to help shape how customer success operates in a category defining company while working alongside...Remote workShift work
GrabJobs
Minneapolis, MN4 days ago - ...Associate Customer Success Manager Location: Plymouth, Minnesota ( On-site, Monday–Friday ) Start Date: Immediate Compensation: Competitive Salary + Bonus + Equity About Scientific Safety Alliance (SSA) Mission: Revolutionizing how scientists experience regulation-mandated...InternshipImmediate startMonday to Friday
Scientific Safety Alliance
Minneapolis, MN19 hours ago $75k - $105k
...over 1,300 nonprofits , Feathr is purpose-built to help our customers unlock more results, time, and confidence. Feathr's software... ...the helpers" you've come to the right place. Customer Success Manager Compensation: $75,000 base annually, $105,000 OTE. Benefits...Full timeContract workWork experience placementWork at officeRemote workHome officeShift workGrabJobs
Saint Paul, MN5 days ago$70.56k - $86.24k
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions... ..., or equivalent work experience - One to four years of client management experience Preferred Skills/Experience - Detailed knowledge of...Full timeTemporary workWork experience placementLocal area- ...JOB PURPOSE: The Customer Success Manager is responsible for leading and developing the Customer Success and Sales Support teams while driving operational excellence, customer experience, cross-functional collaboration, and continuous improvement initiatives across...ApprenticeshipWork at officeShift work
Bell Lumber 38 Pole Company
Saint Paul, MN2 days ago $80k - $100k
...passionate about making a difference through the work we do together! Description: Under the direction of the CSM leader, the Customer Success Manager will support our customer growth journey. The Customer Success Manager will engage a large book of assigned clients to...Full timeContract workWork experience placementRemote workShift workImageTrend
Eagan, MN19 hours ago$33.65 - $63.65 per hour
...Job Description The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased...Hourly payContract workTemporary workFlexible hoursOracle
Saint Paul, MN1 day ago- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Minneapolis, MN4 days ago - ...At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer... ...Learn more at . Overview of Job Function The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one...Local areaShift workDay shift
Verint Systems
Saint Paul, MN3 days ago $70.7k - $131.3k
## Associate Customer Success ManagerApplyremote type: Hybridlocations: United States of America, Eagan, Minnesota: United States of America... ...requisition id: JREQ201607As an **Associate Customer Success Manager**, you will manage a the post-sale portfolio of smaller or...Local areaFlexible hoursRefinitiv
Saint Paul, MN4 days ago- ...Ideally candidates are located near a major airport as this will require up to 30% travel. Role As a Technical Customer Success Manager, you’ll be the strategic partner for our customers, ensuring they maximize the value of Planera’s platform. You will take...Remote work
GrabJobs
Saint Paul, MN2 days ago $70.7k - $131.3k
...About the Role As an Associate Customer Success Manager , you will manage the post‑sale portfolio of smaller or lower‑spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle. You'll drive product adoption, monitor customer...Flexible hoursThomson Reuters
Eagan, MN2 days ago$169.5k - $305.8k
...employees get the same big love we give our customers. All team members receive a competitive... ...enable their business goals. You will manage complex contract negotiations and close... ...experience with an established track record of successful acquisition sales, opportunity creation...Full timeContract workTemporary workPart timeWork experience placementLocal areaFlexible hours$170k - $195k
...steward for Nextern's high profile strategic customers. This roll owns strategic direction,... ...and innovation opportunities. Own and manage all contracts, including terms, milestones... ...to Account Managers and other Customer Success team members. COMPETENCIES Attendance/...Contract workTemporary work$60k - $130k
...North America. Our Dealer Account Managers are individuals with the vision and dedication to provide world-class customer service to our dealer partners through training... ...Hire training is provided to ensure your success in your new role. This training will...Base plus commissionFull timeWork experience placementWork at officeLocal areaRemote workFlexible hoursWestlake Services
Minneapolis, MN2 days ago$45k - $62k
...Support Coordinator to work remotely, assisting drivers and dispatchers to ensure timely freight delivery. Responsibilities include managing schedules, tracking loads, and maintaining documents. Ideal candidates are detail-oriented and possess strong communication skills...Remote workAmerican Logistics Authority
Minneapolis, MN2 days ago$865 - $1,195 per week
...the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send check calls and status updates...Remote workWork from homeFlexible hoursAmerican Logistics Authority
Minneapolis, MN3 days ago- ...Customer Support Coordinator (Remote) We are seeking a Remote Customer Support Coordinator in the Minneapolis area to assist clients... ...communication and interpersonal skills Ability to stay organized and manage multiple client requests Comfortable working independently...For contractorsRemote workFlexible hours
Traveling with Tasha
Minneapolis, MN1 day ago - A travel service company is seeking a motivated Customer Service Coordinator to enhance client experiences by providing travel support and assistance. The ideal candidate will have excellent communication skills and a customer-focused mindset. This position offers comprehensive...Remote workFlexible hours
Enchanted Horizons Travel
Minneapolis, MN2 days ago $18 - $20 per hour
...Candidates must have at least 1 year of experience in guest service, preferably in hospitality. The successful candidate will be responsible for check-ins and check-outs, managing billing, and ensuring overall guest satisfaction. A high school diploma or GED is required for...Hourly payFull time- ...clear ownership of day‑to‑day campaign management, optimization, and reporting across organic... ...Build and test audiences, including custom, lookalike, and retargeting segments Collaborate... ...Manager and Chief Growth Officer What Success Looks Like Improved SEO rankings, AI...
Transcend Services
Minneapolis, MN4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- educational customer success manager Minneapolis, MN
- success manager Minneapolis, MN
- customer success manager remote Minneapolis, MN
- technical customer success manager Minneapolis, MN
- customer success manager Minneapolis, MN
- customer success executive Minneapolis, MN
- client success manager Minneapolis, MN
- enterprise customer success manager Minneapolis, MN
- strategic customer success manager Minneapolis, MN
- customer project program manager Minneapolis, MN