Medical Assistant

Job Description

Job Description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Job Summary
Provides general medical care under the direction of a licensed provider to patients in an outpatient clinic setting.  Clinical role focusing on front desk protocols, triage, and medical assisting.

Responsibilities - Medical Assisting

• Front desk protocols and patient satisfaction.  
• Experience understanding patient insurance intake and processing. 
• Obtain patient vitals, medical history, and reason for visit, and prepare the patient for a physical exam 
• Explain prescribed procedures and treatments to patients
• Ensure all ordered tests are performed accurately and in a timely manner
• Administer prescribed medications and treatments in accordance with the approved procedure
• Draw blood and preparation labs for reference lab processing and/or in-house processing 
• Perform laboratory tests, lab-quality controls, and equipment maintenance according to written instructions
• Respond to all lab messages and call back requests
• Perform all drug screening procedures in accordance with established rules and regulations
• Ensure patient immunizations are well documented and administered in accordance with the approved procedure
• Conduct physician referrals as well as service pre-certifications on an as-needed basis
• Prepare exam rooms; sterilize instruments, equipment, and supplies for procedures
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Responsibilities - Cross Trained Medical Receptionist 

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out 
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications
Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance.  Clear and articulate phone mannerisms.  Associates degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. AMT registered and AAMA Certified Medical Assistants are preferred. Experience using Experity EMR is a plus! DOT Trained a plus!

Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. AFC Urgent Care Tustin is equipped with an onsite lab and in-house x-ray capability.

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment 
• Flexible scheduling
• Additional perks!