Customer Service Representative (10:30 am to 7:00 pm EST Shift)

Shift Schedule 10:30 am to 7:00 pm EST shift - Monday - Friday Overtime required as needed What You Will Do Provide phone and email support for inquiries from sales, internal partners, and customers in alignment with department goals of efficiency, quality, and customer satisfaction Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification, tracking and processing return orders Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure high quality for all orders Understand, interpret, and explain detailed information of processes and procedures Demonstrate flexibility in responding to new and rapidly changing situations and environment Demonstrate an understanding of how decisions impact internal partners, customers, and sales representatives Provide support beyond standard hours (including month/quarter/year ends, weekends, and holidays), as needed Process shipping complaints and enter issues into the complaint system Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment What You Need Required HS diploma or equivalent 2+ years relevant experience Ability to work flexible hours as needed to support the business needs Preferred Bachelors Degree System experience preferred (SAP, SFDC, Genesys, PowerBI) Excellent analytical & problem-solving skills Excellent interpersonal skills Excellent Communication skills Demonstrated effective organizational skills United States of America Pay Ranges USN: $21.28 - $26.78 USD Hourly US5: $22.35 - $28.12 USD Hourly US10: $23.41 - $29.46 USD Hourly US15: $24.48 - $30.80 USD Hourly US20: $25.54 - $32.14 USD Hourly US30: $27.67 - $34.82 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. #J-18808-Ljbffr PowerToFly