Staffing Operations General Manager

Job Description

Job Description

Staffing Operations General Manager

Employer: Express Employment Professionals | Location: Wichita, KS

Ready to run a branch like a business?

• Lead a values-driven team and set the standard for excellence
• Grow revenue by executing focused sales strategies
• Engineer a recruiting engine that consistently delivers top talent
• Ensure every order is filled on time with exceptional service
• Own operations, financial stewardship, and risk mitigation

What you will own Team Leadership

• Hire, train, coach, and hold the team accountable to Express core values
• Conduct daily huddles, weekly 1:1s, and performance reviews
• Build a culture of ownership, professionalism, and results
• Manage schedules, staffing levels, and PTO for full coverage

Sales & Growth

• Drive a quarterly sales plan across new logos and existing accounts
• Maintain strong activity: calls, appointments, and disciplined pipeline tracking
• Hit new-client and revenue targets consistently
• Lead onboarding, client care, and retention initiatives

Recruiting Strategy

• Build recruiting plans that keep a steady candidate pipeline
• Monitor applications, interviews, and placements to improve conversion
• Ensure full adherence to the Express selection process
• Jump in on interviews and hard-to-fill roles as needed

Order Fulfillment & Service

• Oversee job order intake and assignment to optimize fill rates
• Track service quality and follow-through using system reports
• Resolve client and associate issues quickly and effectively
• Protect satisfaction and Net Promoter Score performance

Operations, Financials & Risk

• Administer payroll and account setup in accordance with Express standards
• Drive profitability, manage accounts receivable, and support collections
• Monitor workers’ compensation and unemployment risk
• Ensure 24/7 responsiveness through on-call program management

Community & Compliance

• Network locally and represent Express in the community
• Participate in job fairs and employment events
• Maintain compliance with employment laws and company policies

Your background

• 2–4+ years of leadership, sales, or staffing experience
• Strong coaching, communication, and accountability capabilities
• Proven success in fast-paced, results-oriented settings
• Bachelor’s degree or equivalent experience preferred
• Fluent in Microsoft Office and CRM tools

Team you will lead

Business Developers, Employment Specialists, Recruiters, and administrative staff.

Make your impact

If you’re energized by building teams, growing accounts, and delivering flawless execution, step into a role where your leadership moves a community forward.