Operations Lead - Wichita Ice Center

Job Description

Job Description

OPERATIONS LEAD - Wichita Ice CenterSports Facilities Management, LLCLOCATION: Wichita, KSDEPARTMENT: OPERATIONSREPORTS TO: OPERATIONS MANAGER STATUS: PART-TIME (NON-EXEMPT)ABOUT THE COMPANY:Wichita Ice Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Wichita, KS. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Wichita Ice Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Operations Lead is expected to provide excellent guest service and help cultivate a memorable facility experience. There will be event and supervisory responsibilities including setup and tear-down and assisting with execution. This position will also have a large role in supporting daily operations, preventative maintenance, and facility upkeep. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Serve as a Operations Team shift lead Assist with training and monitoring quality control for the Operations Department Perform setup and tear-down duties according to event and program specifications Support all aspects of facility operations Assist in performing preventative maintenance work Assist with monitoring quality control of vendor performance Consistently communicate issues and relevant updates to direct supervisorGreet and serve all guests according to our Guest 1st Service model standards Act as a liaison between the venue and the guestsAssist with ensuring all aspects of the facility are clean, safe, and guest-readyHelp maintain and keep inventory of departmental and facility assetsAssist in making sure all facility equipment is in proper working orderAssist with identity and mitigating safety issues throughout the facilityAssist with medical and security issues throughout the facility according to our Emergency Action Plan training standards Additional duties as assigned by management MINIMUM QUALIFICATIONS:Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessaryPrevious supervisory experience is preferred Excellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task, prioritize, and remain calm and focused in difficult and stressful situationsMust be respectful and friendly Must work well with othersMust take personal initiative for the betterment of the team and venueCommitment to the safety and well-being of othersHave a basic understanding of ice event and/or facility operations preferredWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 50 pounds waist highMay be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bendFacility has intermittent noise