eCommerce Operations Manager

Job Description

Job Description

Empowered Staffing is partnered with a global consumer goods organization headquartered in Germany. Currently, the company is seeking an experienced eCommerce Operations Manager to lead the division's Amazon and direct-to-consumer operations, driving profitability, optimizing marketplace performance, and overseeing day-to-day business operations.

Key responsibilities:

Amazon & e-commerce sales (primary focus about 50%)-

• Own Amazon performance end to end, with a focus on retaining and reactivating existing and repeat customers (Subscribe & Save, reorder rates, customer lifetime value).
• Manage advertising for profitability, setting and holding targets for ACoS/TACoS and contribution margin. 
• Keep listings, pricing, inventory availability, and account health in good standing; set goals for our Amazon agency partner and hold them accountable for results. 
• Plan and run key retail events (Prime Day, Black Friday/Cyber Monday) with clear budgets and post-event analysis. 
• Oversee the DTC website and other online channels, so they complement rather than cannibalize Amazon. 
• Maintain and grow existing wholesale and retail accounts.
• Budgets, forecasting & financial performance 
• Build the annual channel budget and monthly forecasts with the Finance team.
• Track P&L drivers by channel and SKU: revenue, margin, ad spend, fees, inventory carrying costs, and write-offs. 
• Report monthly against plan, flag risks early, and recommend corrective action on spend, pricing and assortment.  

Supply chain, import & inventory-

• Own demand forecasting, purchase orders, and stock planning across our third-party warehouse and Amazon FBA. 
• Manage best-before-date and shelf-life risk to minimize both write-offs and stockouts. 
• Coordinate inbound shipments from Germany with our freight partner and customs broker, including import documentation for supplement products (e.g., tariff classification and veterinary certificates for certain ingredients) - no prior customs expertise is required; you will be trained and supported. 
• Use AI-supported inventory tools to improve forecast accuracy and reduce working capital. 

Relationship & marketing management-

• Act as the day-to-day contact for orders, product supply, pricing, and commercial planning. 
• Set marketing priorities and budget for Amazon and DTC and direct the Sales & Marketing
• Support colleague on content, listings, and promotions. 
• Work with shared After Sales on customer service, claims and returns, and support regulatory and labeling compliance as needed. 

Qualifications:

• 5+ years of hands-on Amazon experience (Seller Central and/or Vendor Central), ideally in supplements, health & wellness, beauty, or another replenishment category. 
• Proven track record of improving profitability on Amazon, not just top-line growth, including advertising management and repeat-purchase or subscription strategies. 
• Experience building and owning budgets and forecasts; confident working with detailed P&Ls in Excel. 
• Inventory and FBA replenishment planning experience, ideally with products that carry expiry dates. 
• Self-starter who thrives in a small team and is comfortable being both strategic and hands on.
• Clear communicator, able to manage partners and agencies and work across time zones.

Preferred Qualifications: 

• DTC e-commerce (e.g., Shopify), including site management, promotions, and basic email/CRM. 
• Knowledge of U.S. dietary supplement regulation and labeling or import and customs processes. 
• Experience working with a European brand owner or manufacturer; German language a plus. 
• Wholesale or specialty retail account management experience. 
• Familiarity with AI or analytics tools for forecasting and reporting.