Program Director Willow Landing

Job Description

Job Description

POSITION SUMMARY

The Program Director at Willow Landing is responsible for the overall leadership, coordination, and day-to-day management of an 82-unit ESSHI supportive housing community, including oversight of building operations, supportive service coordination, regulatory compliance, and housing stability initiatives. Serving as the central operational leader for the property, this position acts as the primary liaison between Program Services, Property Management, Facilities, Compliance, Commercial Tenants, and external community providers to ensure a safe, stable, welcoming, and resident-centered environment aligned with organizational mission and supportive housing best practices.

ESSENTIAL RESPONSIBILITIES

• Serve as the primary onsite leader for the supportive housing community

• Provide supervisory oversight for assigned staff including scheduling, performance management, coaching, and staff accountability
• Act as the central point of escalation for concerns affecting the property or residents
• Coordinate communication and collaboration across Program Services, Property Management, Facilities, onsite commercial tenants, and external partners to resolve services, safety issues, unit conditions, and tenancy concerns
• Promote trauma-informed, recovery-oriented, and person-centered approaches throughout the community
• Help de-escalate conflicts and support a safe and respectful residential environment
• Ensure residents receive comprehensive supportive services that promote independence, safety, and housing stability
• Monitor building conditions to proactively identify operational, maintenance, or safety concerns to ensure the property remains safe, clean, organized, functional, and resident ready
• Monitor compliance with agency policies, ESSHI requirements, housing regulations, and safety protocols
• Participate in audits, inspections, and regulatory reviews
• Support crisis response coordination in collaboration with front desk and case management staff
• Promote resident engagement, inclusion, and community participation

Health, Safety, & Compliance

• Maintain a safe work environment throughout the property in a clean, organized, and safe manner
• Coordinate emergency preparedness efforts and incident response procedures
• Actively participate in health and safety practices and accident prevention
• Ensure all accidents are reported to supervisor and Human Resources, thoroughly investigated, and properly documented
• Investigate operational concerns, incidents, and near misses and coordinate appropriate follow-up
• Use all required safety devices and personal protective equipment

Agency Standards

• Demonstrate positive work attitudes and habits.
• Act as a role model for success for individuals
• Maintain a clean and neat appearance consistent with agency standards
• Attend all required meetings and training courses
• Participate in training programs for professional growth as scheduled and approved
• Responsible for understanding and adhering to RUPCO Inc.’s applicable program rules, regulations, and policies
• Complete other duties as assigned

REQUIRED QUALIFICATIONS

Education:

• Bachelor’s degree or higher in human services, Public Administration, Business Administration, Housing Management, Social Work, Psychology, or related field preferred.

• Equivalent combination of education and leadership experience may be considered

Experience:

• Minimum of 5 years of progressively responsible experience in supportive housing, affordable housing operations, property management, human services, residential operations, shelter operations, or community-based program management
• Supervisory and team leadership experience required
• Experience working within supportive housing, behavioral health, homelessness, or residential community settings strongly preferred
• Familiarity with OTDA regulations, Medicaid, and best practices in trauma-informed care and housing stability preferred
• Experience coordinating across multiple departments and stakeholders preferred
• Experience working in mixed-use or multi-tenant environments preferred

Skills:

• Strong leadership and organizational management skills

• Excellent communication and interpersonal abilities and the ability to work with

diverse groups

• Ability to coordinate multiple operational priorities simultaneously
• Strong conflict resolution and de-escalation skills
• Ability to work effectively in high-pressure environments
• Knowledge of supportive housing models and housing stability practices
• Strong documentation, reporting, and compliance skills
• Ability to balance compassion, structure, and accountability
• Proficiency in Microsoft Office and data management systems

• Strong problem-solving and decision-making abilities
• Must have current driver’s license and reliable vehicle for travel

Salary: $65,000-$70,000

Status: Full-time

Hours: RUPCO works a full-time 32 hour work week (Mon-Thurs or Tues-Friday)

BONA FIDE WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requests for reasonable accommodation will be reviewed per ADA standards.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; under hand to finger, handle, or feel; and reach with hands and arms. This position may require the employee to bend, kneel, stoop, crouch, crawl, or climb. The position requires frequent lifting up to 20 pounds.

Affirmative Action & EEO Statement: It is the policy of RUPCO Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

As part of the company’s equal employment opportunity policy, RUPCO Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.