Franchise Operations Performance Coach

Job Description

Job Description

Title: Franchise Operations Performance Coach

Location: Omaha, NE (On-Site)

Department: Strategic Operations

Reports to: Manager of Operational Performance

Positions Supervised: None

Travel Required: Frequent, up to 50%

Compensation: $65,000 to $75,000, based on experience

Office Hours: Monday-Friday, 8am-5pm

Who We Are.

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.

We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

Your Role.

As a Franchise Operations Performance Coach, you will be responsible for supporting franchisees in achieving operational excellence, enhancing unit performance, and maintaining brand consistency. You’ll serve as a key liaison between the franchisor and franchise owners, providing data-driven insights, strategic coaching, and operational support across the full lifecycle of the franchise relationship — including during franchisee transitions such as ownership changes or rebrands.

What You’ll Do in This Role.

Account Management 50%

• Oversee the operational performance of assigned Franchises; continually monitoring and assessing performance trends to gain an understanding of the areas of strength and areas for improvement. Identify performance gaps and recommend strategic action plans.
• Proactively follow up on developed plans with assigned Franchises. Communicate regularly by phone, email, and online meetings to review the progress of monthly/quarterly initiatives, their overall operational franchise health, and their adoption of programs/processes, to prepare Franchise owners for their next phase of business.
• Travel to assigned franchise locations to assess the overall execution and progress of initiatives and goals. Create a travel schedule prioritizing clients and their immediate support needs. Perform an in-market validation of operational areas and develop a plan for any operational opportunities that may arise.
• Proactively complete remote and in-market reviews of franchise standards, deployment of technology, and adherence to the franchise operations manual.
• Facilitate the onboarding and ramp-up of new franchisees through pro-active engagement and development of launch/transition plans for accountability.
• Ensure compliance with brand standards, systems, and processes.
• Coordinate operational support during key franchisee transitions to include market transitions and rebrands.

Relationship Development 30%

• Ability to develop, cultivate, and maintain relationships that foster growth and development with our Franchise Owners and their staff.
• Collaborate with your department and other departments regularly through programming and process development.

Training 20%

• Develop training and follow up plans to improve, implement, and monitor operational execution of Franchises for prolonged growth.
• Provide feedback and training to support successful performance of operational KPI’s, Officer Brand Experience and the overall brand standards.
• Provide ongoing support and training to Franchise Owners and their teams as it relates to initiatives, technology, and processes essential to daily operational performance and delivery of client services.

***This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs.

Qualifications/Knowledge:

· High school diploma or equivalent required

• Must be competent at an intermediate level in the following applications: Word, Excel, Power Point, Outlook, Multiple Calendars, webinar software, etc.
• Must have 1-3 years of experience in related field (Security Management, Technical Support, Business Operations, Private Security)
• Military experience not required, but considered a plus
• Must have clean driving record
• Must be able to learn new programs quickly (we have proprietary software that will be used daily)
• Willing to contribute to a “Championship Culture” of teamwork, passion, and collaboration

Skills/Abilities:

• Understand and uphold the policies and procedures established by Signal and its core values (Passion, Honesty & Integrity, Relationships, Serving, and Learning)
• Must have excellent written, verbal, and interpersonal skills
• Solid organizational skills and detail oriented
• Ability to handle multiple projects at a time, shifting priorities as necessary
• Fluent in Microsoft Office applications (Excel, Word, Outlook, etc.)
• Ability to work independently as well as collaboratively
• Ability to drive and operate Signal patrol vehicle
• Must be able to travel by air and car up to 75% of the time
• Must be able to pass a background check, including Motor Vehicle Report
• Must be able to complete all physical requirements of the job with or without reasonable accommodation

What’s in it For You?

• Competitive base pay, quarterly bonus plan, and long-term incentive plan
• Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents
• 100% company paid life insurance, short-term disability, and long-term disability
• 401k
• Paid Time Off and Holidays
• Career development assistance
• Special recognition for employee birthdays and anniversaries
• Company-hosted celebrations

The Office Environment:

As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Occasional overtime may be required as business needs dictate. You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.

Physical Demands key:

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

O (Occasionally) – Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more

F (Frequently) – Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.