Accounts Receivable & Client Accounts Specialist

Accounts Receivable & Client Accounts Specialist

OWN, Inc. is an engineering firm that believes in the power of employee-ownership. Our talented team builds futures while helping shape the built environment across the country from our offices in Missouri, Kansas, and Arkansas. We serve the Private Development and Public Infrastructure markets with core offerings of Civil Engineering, Land Surveying, and Field Services. No matter the project or scope, our clients enjoy problem-solving and service that goes beyond the expected.

We are looking for an Accounts Receivable & Client Accounts Specialist who is equal parts relationship builder, problem solver, and owner!

In this role, you'll be the key connection between our clients, Finance, and project teams, helping keep accounts moving from invoice to payment. You'll manage current and past-due receivables, communicate directly with clients, uncover barriers to payment, and bring the right people together to resolve issues.

This isn't a traditional collections role. We're looking for someone who takes initiative, follows through, and knows how to pursue payment while protecting the client relationship.

What You'll Do

• Manage current and past-due accounts receivable and proactively identify potential payment issues.
• Build relationships with clients and understand their billing and payment processes.
• Communicate with clients about invoices, payment status, expected timing, questions, and issues.
• Investigate and resolve billing discrepancies, missing documentation, and payment delays.
• Partner with Finance, project teams, and leaders to resolve issues and keep things moving.
• Take ownership of open items and follow through until there is a clear resolution.
• Identify recurring issues and recommend improvements to billing, AR, cash flow, and the client experience.
• Support billing and AR activities as needed.

What You Bring

You're proactive, organized, and comfortable taking ownership. You don't wait for someone to tell you what to doyou ask questions, connect the dots, and figure out what needs to happen next.

You'll be successful in this role if you:

• Communicate clearly and confidently, both verbally and in writing.
• Are comfortable discussing invoices, payments, and money with clients.
• Can manage multiple priorities and keep follow-up items moving.
• Solve problems with persistence, sound judgment, and a collaborative approach.
• Work independently while knowing when to bring others in.
• Build strong relationships with clients and internal teams.
• Have experience in accounts receivable, billing, finance, client account management, customer service, project administration, or a related field.
• ERP or accounting system experience is preferred. Deltek Vantagepoint and AEC/professional services experience are a plus.

When you join us, you can find your OWN way through:

• Community. Giving of time, treasures, and talents to fulfill personal passions and show up in your community.
• Empowerment. Our employees are given full reign and the trust to make decisions in the best interest of their clients and teams.
• Flexibility. The freedom to be a professional. The freedom to be a person.
• ESOP. Our Employee Stock Ownership Plan (ESOP) is owned 100% by employees equitably, a fact most employee-owned firms can't claim.
• Having fun. Laughing, jokes, high fives, celebrations we take our work seriously but not ourselves.
• Teamwork. A sense of belonging, learning from those around you, and feeling like you're on the winning team.

It is the policy of OWN, Inc. to provide equal employment opportunities to all persons without regard to their race, age, color, physical handicap or disability, military service record, religion, sex, national origin or any other categorization protected by law, and to promote the full realization of equal employment opportunity through a positive continuing program.