Auto Claims Support Specialist

• Triage incident reports to ensure our members and our field teams know what to expect

• Consult with members both over the phone and via email to gather information on their incident

• Review claims files for completed incident reports, damage assessments, deductible invoices, and trigger subrogation reviews

• Act as a liaision between our market team, damage writers, third party claims administrator, and our members

• Review customer history and incident details, balancing low-risk and low-damage cases against standard eligibility guidelines

• Identify escalation paths to ensure fast resolution of claims by working in tandem with Care, Security, Risk, Billing, and Field Operations teams

• Process customer billing notifications and invoices in a timely manner

• Audit claims, invoices, payments, and payment plans to ensure successful damage recovery

• Be adaptable to new initiatives and contribute with new ideas and ways we can better service our members while enhancing damage fee recovery

• Being a core member of the Flexcar Team – Our members depend on you to help them when they need it most!

• Contribute directly to the company’s financial success – help us mitigate risk and improve recovery rates on damages.

• Being part of an automotive company that recognizes talent – where you can make a difference.

• We are growing quickly – which means your career can grow quickly with us too!

• Previous claims or first notice of loss experience required

• Being an effective multitasker with strong time management skills

• Tech savviness – you'll be using multiple internal and external systems to manage your daily tasks

• Ability to work in a customer-centric environment

• Excellent verbal and written communication skills

• Operating as a team player in a fast-paced environment

• Flexibility to work days, evenings, weekends and/or holidays

• Willingness to work outdoors (weather and other conditions vary)

• Valid driver’s license and an acceptable driving record (per company standards)

• At least 18 years old

• Experience

• Skills and competencies

• Geographic location

• Internal equity considerations

• California minimum wage and overtime laws

• San Jose Minimum Wage Ordinance

• Richmond Minimum Wage Ordinance

• California Healthy Workplaces, Healthy Families Act

• Applicable local paid sick leave ordinances

• Accrual of up to 80 hours of PTO in the first year (increasing with tenure)

• Paid Sick Leave in accordance with California and applicable local law

• Company-paid holidays

• 401(k) with company match (Day One eligibility)

• Medical, dental, and vision coverage (Day One eligibility)

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options

• Life and disability insurance

• Weekly pay

• Uniforms provided

• Employee referral bonus

• Employee discount on Flexcar services

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.