Workers' Compensation Claim Consultant

Consultant Claims - CH08CEWe're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.The Workers Compensation High Exposure Consultant is accountable to plan, recommend, reserve and execute the investigation of claims greater than $100,000. Our selected candidate shall provide the valuation, disposition and settlement of these high exposure claims while consistently adhering to our corporate claim settlement policies/procedures within broader statutory, regulatory and ethical requirements.Additionally, key responsibilities are as follows:Assess the indemnity and expense exposure of assigned claimsManage the most complex workers compensation claimsPlan, organize, establish priorities, anticipate problems, determine realistic completion dates and communicate the status of claimsSet appropriate and timely reserveMaintain current knowledge of claim loss cost containment initiatives and utilize them appropriately in a manner consistent with company practices and proceduresIdentify and initiate mitigation, subrogation, salvage and other recovery opportunitiesMaintain a heightened level of interaction relevant to our stakeholders (Agents, Brokers & Policyholders)Maintain a proactive role in Litigation managementAlways demonstrate professionalism and establish credibility through interactions with customers to personally enhance The Hartford's reputation in the marketplaceAssist with development and training of staffApprove and review authorities for handlers in TL absenceAssist with improving metrics either by tracking trends or developing trainingQualifications:Minimum of 3 years of claims experience with technical expertise in managing high exposure and complex work comp claimsBachelor's Degree or equivalent work experienceStrong verbal/written communication skillsDemonstrated ability to collaborate and negotiate with key stakeholdersSuperior customer service skills with internal and external customersAbility to demonstrate a sense of urgency in keeping track of multiple issues while addressing them with accuracy and excellent customer serviceAdept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome that supports The Hartford's and the injured worker's best interestDetail oriented with strong organization, prioritization and analytical skillsLeader among claim handlers providing advanced expertise to teammates in solving problemsDemonstrated thought leadership with the ability to influence positive outcomesStrong computer proficiency with MS Office and claim management platformsWork Arrangement: This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Las Vegas, NV, Naperville, IL or Scottsdale, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$84,800 - $127,200Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age The Hartford