Assistant Operations Manager (Landscape/Lawncare)

Job Description

Job Description

BAM'S Landscaping in Kensington, MD is looking for a Lawn & Landscape Field Operations Manager.

This individual will provide daily leadership and supervision to the Operations Team by contributing towards a safe, productive, and profitable environment. By working closely with the other key team members in the areas of training, documentation, employee development, and company policy enforcement, the Operations Field Manager helps achieve and maintain the maximum levels of safety, productivity, and quality for the services provided to customers.

With assistance and guidance from the management team, the Operations Field Manager will be responsible for the initial and ongoing training of approximately 11-25 employees and for developing and implementing company operations and policies.

Essential Duties and Tasks:

• Assists in planning, organizing, and directing activities within the assigned Department(s) as directed.
• Cross training in other areas of both operations divisions to allow for smooth operation during necessary seasons and/or in absence of one or more team members. Assumes the core responsibilities of other Supervisors/Managers as needed.
• Employee Management & Development.
• Maintains department morale, works on employee development, motivation, and retention.
• Responsible for the development, discipline, and advancement of assigned employees.
• Maintains documentation in order to report on employee progress and provide supported recommendations.
• Spends time on crew visits:
  • Answering crew questions or assisting with any needs they may have.
  • Identifying, developing, administering, maintaining documentation and tracking training as needed.
  • Completes regular skill evaluation and compensation review of employees.
  • Assists in completing employee evaluations and performance reviews.
  • Conducts interviews with prospective employees.
  • Administers driving tests for production crews.
  • Conducts new hire orientation as assigned.
  • Monitors and assists with time off requests.
• Deals promptly and consistently with crew issues such as safety violations and insubordination, and takes appropriate disciplinary action up to and including termination with proper documentation.
• Fiscal Management – responsible for helping ensure the profitability of an assigned department.
• Distributes payroll.
• Assists in creating "Problem, Solutions and Accomplishments" year-end report.
• Resource Management:
  • Human – includes daily check-out and check-in of production crews, helps perform field work and/or act as a Foreman when needed; establishes and maintains a relationship with vendors and suppliers and regularly investigates new techniques and equipment as relevant to operations; supervises the training of specialty equipment and applications.
  • Capital/Equipment – includes daily check-out and check-in of equipment, tracks gas usage for all department vehicles monthly; keeps office, yard, and equipment organized, clean, and safe which may include supervising disposal of yard waste, supervising container organization and inventory, checking trucks/equipment for needed repairs and cleanliness, inspecting safety gear, both company issued and production crews personal items, supervises equipment maintenance; responsible for locking building and gates, setting on/off the alarm during assigned opening and closing weeks and/or days; establishing and tracking daily production targets, incentives, safety records and compares to revenue targets and past records, tracks warranty replacement of products and compares with historical averages.
• Customer Service:
  • Answers and/or returns phone calls and emails from customers. Enters re-dos, leads, and calls in Service Autopilot as needed.
  • Completes courtesy visits including quality control checks of production crews.
  • Enforcer of standards ensures a high level of customer satisfaction maintained, and understands company programs, services, and knowledgeable enough to answer customer FAQs.
  • Resolves customer complaints while trying to maintain a win/win solution for customer and company.
• Systems and Processes:
  • Develops, is familiar with, and enforces Standard Operating Procedures of the company including Safety, Appearance, Customer Service, Call First/Special Instructions, etc.
  • Assists in emergency situations and storm/snow damage operations.
  • Safety incident investigation and resolution including investigating and reporting on wrong properties, vehicle accidents, personal injuries, property damage, drift complaints, formal complaints, etc.
  • Submits crew transfers into and out of department as necessary.
  • Finds ways to run the department more efficiently and safely. Internal Communications
  • Participates professionally in assigned meetings (including crew, supervisor, and company meetings).
  • Communicates effectively with many different leveled employees within the organization, from unskilled/skilled labor level to Sales, Administrative and Management Team Members.
  • Successful resolution of issues in a positive, cooperative timely, and professional manner while trying to maintain a win/win solution for customer and company.• Assists with and answers questions for routing, as needed.

Necessary Skills, Abilities, and Competencies:

• Maintains strong customer service, problem-solving, decision-making, and strategic planning skills.
• Able to handle difficult situations with diplomacy and maintain objectivity.
• Must also be able to respond quickly and stay composed in potentially hazardous areas/situations.
• Committed to high-quality performance including accuracy and thoroughness while working safely and efficiently.
• Maintain a safe work environment and awareness of the surrounding environment in order to identify potential hazards.
• Able to balance individual responsibilities and contribute to teamwork. Must also be a strong leader and have the ability to motivate a team.
• Flexible and able to adapt to a constantly changing workplace is important.
• Acceptance and ability to work with and for a diverse population.
• Be fluent in reading, writing, diplomatic conversational skills 
• Very Basic math and calculator skills are required.
• Able to operate standard office equipment and smartphone apps. This includes being knowledgeable with Microsoft Word and Excel minimally at a minimal level. The employee will also be asked to learn proprietary software to the company.

Educational Background, Experience, and/or Additional Requirements:

• Two-Year or Four-Year College Degree NOT REQUIRED.
• A minimum of 1-3 years working the Green Industry is required.
• A minimum of 2-4 years supervisory experience and/or training preferred.
• A valid Driver License with a clean motor vehicle record is required. CDL a plus
• The ability to drive an automatic and/or manual transmission. Trailer experience required.
• Maryland Department of Agriculture Qualified Supervisor License required for any Supervisor hired to directly supervise any Pesticide/Fertilizer Applicators. (Training offered by BAMS).

Supervisory Responsibilities:  
The Operations Field Supervisor directly supervises 6-10 hourly, non-exempt employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include, training employees in the field; planning, assigning, and directing work; managing time off requests, rewarding and disciplining employees, addressing complaints, and resolving conflicts alongside management.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, drive, stand, and/or walk for prolonged periods of time. The employee must have a full range of body movements including the use of his/her hands and fingers, to handle and feel objects such as computer equipment. The ability to bend the body, to reach for objects, and to crouch when needed is required. The employee must also have the ability to lift up to 25 pounds with regularity.

Working Environment/Schedule:  
This position will be working both indoors in a smoke-free office environment with a moderate noise level as well as working outdoors on BAM’s property as well as on customer’s properties; while working outdoors this position will encounter varying, sometimes adverse, weather conditions, temperatures, and environmental factors possibly including dust, pesticides, smoke, debris, sawdust, and loud noise. This position also includes assigned weeks for opening the building and assigned evenings for closing the building. This requires an Operations Field Supervisor to be available to open the building as early as 6 a.m. during assigned weeks and potentially working as late as 8 p.m. on some assigned closing evenings (not typical).

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities. 

Therefore, BAM’S Management may assign other duties and responsibilities at any time as well as adjust and amend those mentioned in this description.

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