Technical Program Manager, Service Center Operations

At Zoox, our Logistics and Service Operations teams are dedicated to ensuring seamless, scalable, and efficient processes that keep our fleet moving. We value collaboration, innovation, and a commitment to operational excellence. This role provides the opportunity to lead transformative logistics and infrastructure programs directly supporting the expansion and operational readiness of our autonomous fleet.

You will be part of a passionate team building and standardizing service center systems that ensure readiness for scale while driving continuous improvement. You will play a pivotal role in our rapid growth, simultaneously managing service programs across various cities this year with plans for continued nationwide expansion in the years to follow. Our culture thrives on openness, shared learning, and supportive risk-taking while striving to make cities safer, smarter, and more sustainable. This role offers significant leadership, ownership, and professional growth opportunities in a fast-paced, high-impact environment.

In this role, you will:

• Manage and scale logistics service operations and distribution of materials nationwide, laying the groundwork for continued expansion in subsequent years.

• Partner closely with inbound and outbound transportation to resolve daily logistical roadblocks and help drive long-term supply chain and transportation strategies.

• Drive programs cross-functionally with fleet and base operations, materials planning, engineering, supply chain, quality and logistics operations teams to ensure seamless execution and alignment across all sites.

• Spearhead new city launches by driving new infrastructure planning, facility buildouts, and operational readiness from concept to execution.

• Establish critical service center performance metrics to monitor material availability, fleet readiness, and logistics performance, delivering regular updates to stakeholders.

• Define and manage processes and operating procedures to ensure all teams clearly understand deliverables, timelines, and risks, enabling clear communication across regional sites.

• Define program scope, milestones, KPIs, and success criteria aligned to business goals

• Travel up to 40% within the United States to oversee new city launches, manage infrastructure initiatives, and directly support regional service operations. When not traveling, this role requires onsite presence across Bay Area facilities to support day-to-day operations and cross-functional collaboration.

Qualifications:

• Bachelor’s or Master’s degree in Engineering, Supply Chain, Business Operations, or a related field.

• 6+ years of TPM, logistics, fleet operations, or service center experience in high-scale, fast-paced industries (e.g., automotive, aerospace, mobility, or complex logistics).

• Proven expertise in leading complex, multi-site programs from design through implementation, with a strong ability to manage schedules, track milestones, and mitigate risks across multiple geographic locations.

• Strong track record of driving organizational change and adopting new standards, backed by exceptional communication and stakeholder management skills to align and influence cross-functional teams at all levels.

• Robust analytical capabilities with practical experience in process mapping, defining KPIs, and building operational dashboards to monitor performance and solve complex operational challenges.

Bonus Qualifications:

• Master’s in Engineering or Supply Chain, plus PMP, PgMP, Lean, or Six Sigma certification.

• Deep knowledge of service center optimization, material flow, and transportation engineering using ERP/WMS (SAP) and Lean principles.

• Proficient in SQL, Python, or simulation tools for data-driven decisions, with a solid grasp of EHS, OSHA, ISO, and DOT standards.

$163,000 - $196,000 a year

Base Salary Range

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.