Regional Manager of Operations - Springfield, MO

Regional Manager of Operations - Springfield, MOA region of Heartland Dental supported offices is seeking a Regional Manager of Operations (RMO) with strong business acumen and a proven track record of leadership. In this strategic role, you will implement efficiencies and systems to further grow supported offices and our company footprint. Maintaining a close relationship with all regional team members, from administrators to front desk assistants, ability to build relationships and deliver results effecting feedback from a remote setting will be key. The Regional Manager of Operations will play a significant role in cultivating an environment that provides effective and trustworthy dental services. In this administrative leadership role, you'll use your team-building skills to maintain profitability within multiple established, state-of-the-art Heartland Dental supported offices. Additionally, this position plays an essential role in communicating with patients and dental team.Training and supporting tools are provided in the areas of practice management and leadership to help accomplish position responsibilities. All reasonable travel-related expenses covered under our travel & expense policy. Heartland Dental provides the necessary equipment, including a laptop and mobile phone. This position reports to the Regional Director of Operations (RDO).Duties & ResponsibilitiesOverseeing the administrative operations of 10 to 12+ supported dental officesDirectly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported officeMotivate team members, resolve conflicts and make difficult decisionsAbility to analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed firstMonitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projectionsWork with multiple supported practices and Practice Managers across a large region, coordinating in-practice visits and reviews; including a quarterly in-practice business meeting for each supported practiceResponsible for hiring, training and coaching Practice ManagersResponsible for interviewing and contributing to the selection of supported dentistsDevelop workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practiceProvide reports and recommendations, as needed, to management on supported practicesOther projects as assignedMinimum RequirementsCompletion of one of the following: at least five years of business management experience OR associate degree and not less than 3 years of business management experience OR Bachelor's degree and one year experienceStrong organizational skills, accuracy and attention to detailAbility to frequently travel with some overnight staysStrong verbal and written communication skillsHigh level of maturity, personal initiative, and sound judgmentOutstanding relationship-building, interpersonal and leadership skillsExceptional customer service skills, with the ability to build a comfortable and approachable relationship with patientsAdequate dedicated space at home or alternate work location to allow and support work-related activitiesIf necessary, family care services are in place by employee to provide a time slot of undisturbed, focused attention to detailsDesirable QualificationsWorking knowledge of dental procedures and terminology2+ years managing multiple practice or retail store locationsExperience in dental practice managementExperience with practice management software, preferably DentrixWe put our people first at Heartland Dental, and that shows in our generous benefits package. Company retains the sole discretion to change the duties of the position at any time. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.