Account Manager, Freight Brokerage (Willoughby)

Own the relationships. Grow the accounts. Get paid for results.

Five Star Trucking is a family-run freight brokerage and carrier that has moved truckload freight for manufacturers, distributors, and grocery customers for nearly five decades. We're growing, and we're looking for an Account Manager who wants to own a portfolio of shipper accounts and be rewarded for growing them.

What you'll do

• Be the go-to for a portfolio of shipper clients, from quote to final delivery

• Grow each account by winning more freight using our pricing tools and identifying new lanes, opportunities and volume for additional growth. An opportunity to score multiple wins every day

• Lead business reviews with your customers and understand trends in load count, revenue, and margin

• Onboard new customers won by our Sales team and turn them into long-term accounts

• Coordinating the shipment lifecycle alongside Track and Trace and Carrier Sales to ensure keep service levels high

What a typical day looks like

• Start the day in a quick huddle with Track and Trace and Carrier Sales, where you identify, discuss, and solve (IDS) anything that could impact your accounts and their shipments

• Work incoming tenders and quote requests, whether they arrive by email, customer portal, or EDI. Every account works a little differently, and you'll know each one's process

• Keep tabs on open loads and get ahead of service issues before your customer has to call

• Make proactive outreach calls to find new freight and lanes within your accounts

• Update the TMS, prep for upcoming business reviews, and plan tomorrow's priorities

What success looks like

30 days: Learn the book

• You know your assigned accounts, their key contacts, their lanes, and how each one sends freight (email, portal, or EDI)

• You've introduced yourself to the key contacts at each assigned account by phone or video call

• You're comfortable in our TMS and pricing tools

• You're a regular in the daily huddle and handle quotes and tenders with support from the team

60 days: Take the wheel

• You handle daily quotes and tenders on your own for most of your accounts

• You've started proactive outreach to find new freight within your accounts

• You keep your TMS records accurate and current without reminders

• You've landed your first win within an existing account, such as a new lane, facility, or extra volume

90 days: Own the portfolio

• You're bringing issues to the huddle and working them through with Track and Trace and Carrier Sales

• You fully own your book of accounts, from quote to delivery

• You've helped onboard a new customer brought in by our Sales team

6 months: Grow the business

• Your accounts are showing growth in loads and gross margin

• You've identified new lane opportunities and are working with Carrier Sales on a capacity plan to win them

• You've prepared or led your first business review

• You're flagging at-risk accounts early, such as dropping volume or margin pressure, before they become problems

1 year: Be the trusted partner

• Every account in your portfolio has had its annual business review, with clear action plans

• Your accounts show year-over-year growth in load count and gross margin

• Your customers see you as their go-to logistics partner, and you own your numbers on the team scorecard

• You've set growth goals (Rocks) for each of your key accounts for the year ahead

• Your book has held its accounts, with none lost to service issues

What you get

• Competitive base salary plus uncapped incentive compensation tied to your accounts' performance

• Comprehensive benefits package (Medical, Dental, Vision, Employer Paid STD, Paid Family Leave)

• 401(k) with company match

• Monday–Friday, 8:00 AM–5:00 PM

• A team built to support you: dedicated Track and Trace, Carrier Sales, and Pricing partners, so you can focus on your customers

Ready to grow with us? Apply today.

Five Star Trucking, Inc. is an Equal Opportunity Employer.

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