Application Specialist

Description Who we are? United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization. Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career. Company Page : Benefits When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (10) paid holidays. Job Summary The Application Specialist – Computed Tomography will provide on-site application education for Computed Tomography (CT), including demonstration, updates and upgrades for standard systems and applications. Successful candidates will demonstrate the characteristics of authenticity and integrity that is needed to build meaningful and lasting relationships with our customers. Duties & Responsibilities Provide on-site application education for Computed Tomography (CT), including demonstration, updates and upgrades for standard systems and applications. Provide customer consultancy and support in individual workflow improvements, including having the ability to deliver clinical education, adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio. Provide professional applications support to quickly process and resolve customer complaints; provide remote support when not on-site. Support sales team: product demonstrations, preparation of clinical case studies, presenting images to clinicians/physicians, new products learning and coaching of new recruits. Assist in the development of application training courses to be delivered on-site at a customer location or at the United Imaging Headquarters and Training Center in Houston. Support the R&D/CRM process, including customer needs, issues, as well as provision of troubleshooting know-how and experience. Requirements Working Conditions: Magnetic Environment Exposure: This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields. Risk to Ferrous Metals in the Body: Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work. Education Bachelor’s degree or above in Computed Tomography Computed Tomography ARRT Certification Experience 5+ years of experience as a radiological technologist in a healthcare industry/clinical setting and 3+ years of experience as an application specialist in one specific modality field. CT Cardiac Scanning experience is a plus. Required Skills or/ Attributes Team player, positive attitude, enjoys working with people, and committed to providing excellent customer satisfaction. Experience in research or case studies involving similar areas is beneficial.