Network Support Technician

At ALLO we bring a modern fiber network to customers in the United States. We expect the Network Engineer to apply deep knowledge of networking protocols to troubleshoot and repair network issues. Responsibilities Perform escalated network repairs and escalated issue resolution for network and application problems. Analyze complex network designs and issues, providing short and long term resolution plans. Maintain network standards as documented, providing technical feedback to engineering on design and product enhancements. Manage mid‑range projects with minimal supervision, including operating procedures (O.P.) reviews, software/hardware upgrades, and maintenance scheduling. Conduct detailed method of procedures (MOP) reviews and event de‑confliction to ensure minimal customer impact during scheduled maintenances. Work with vendors to determine root causes and develop corrective action plans. Education Bachelor’s Degree in Telecommunications or a related field, or an equivalent combination of education and experience. Experience At least two years of Layer 1‑3 network engineering experience in a Tier1 or Tier2 environment. Strong TCP/IP knowledge and understanding of data/IP networks. Skills, Knowledge, and Abilities Industry certifications desired: MEF, Cisco, MPLS, Fortinet, VoIP, Video. Strong leadership, administrative, multitasking, planning, and organizing skills. Excellent verbal and written communication and interpersonal skills. Proficient in troubleshooting methodologies and problem analysis. Ability to work in a high‑pressure, short‑timeline environment and manage aggressive customers. Experience with Ethernet circuit knowledge and advanced computer skills. Shift work and on‑call flexibility. Attention to detail. Physical and Operational Requirements Remain stationary for extended periods. Operate a computer and effectively communicate information. Maintain a valid driver’s license and pass a fingerprint‑based background check. Benefits 401(k) plan with up to 5% employer match. Medical, vision, and dental coverage with low employee costs. Generous earned time off (ETO) program. Quarterly wellness challenges with cash deposits into checking or health savings accounts. Tuition assistance available. Optional services discounts and other employee perks. Equal Opportunity Employer ALLO is an Equal Opportunity Employer and is committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, or any other characteristic protected by applicable law. Qualified individuals with disabilities who require reasonable accommodations may contact Recruiting at View email address on click.appcast.io. Drug-Free and Tobacco-Free Workplace ALLO is a drug-free and tobacco-free workplace. #J-18808-Ljbffr Avid Communications, LLC