Network Support Technician

RELOCATION ASSISTANCE No relocation assistance available CLEARANCE REQUIRED FOR START No CLEARANCE TYPE Secret TRAVEL Yes, 10% of the Time DESCRIPTION At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. RESPONSIBILITIES Exhibits good communication skills, an energetic approach, and patience with customers. Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. Under supervision, performs the following tasks as assigned. Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines. Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption. Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records. Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures. Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents. Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired. Possess a technical understanding of service desk and IT Operations fundamentals Participates in new installations, testing and special projects as needed. Spend significant portions of the day away from the desk supporting users and moving equipment. Raises issues that require senior level attention or involvement. Perform basic Service Desk functions such as answer phone calls and emails to provide direct user assistance. Lifts and moves equipment up to 50 pounds. Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Basic Qualifications for Level 2: Associate’s degree and 0 years of relevant experience is required; OR High School diploma (or equivalent) and 2 years of relevant experience. Basic Qualifications for Level 3: Bachelor's Degree with 0 years of relevant experience; OR Associate’s degree and 2 years of relevant experience is required; OR High School diploma (or equivalent) and 4 years of relevant experience. Additional Basic Qualifications: Knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods Candidates must have the ability to obtain and maintain a U.S. Government Secret (at a minimum) security clearance within a reasonable amount of time. Candidates must meet the U.S.Government 8140 requirements for a PC Network Support Tech – IAT level 2 (Security +) within 6 months of hire date. Candidates must have the ability to obtain, and maintain, access to Special Access Programs as a condition of continued employment. Preferred Qualifications: 1 years of experience with IT related hardware in a classified environment Active Secret, Top Secret, SCI, SAP/SAR access, or Polygraph Security+ CE certification Proficiency in remote administration and troubleshooting of desktop PCs Familiarity with Active Directory, creating user and computer accounts Operating System Cross-platform awareness ((i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.) Knowledge of supporting a VMWare VDI (Virtual Desktop Infrastructure) Familiarity with ticketing systems (ServiceNow, JIRA) BENEFITS AND WORK ARRANGEMENTS We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. SALARY RANGES CIDO Primary Level Salary Range: $44,400.00 - $74,000.00 Secondary Level Salary Range: $52,700.00 - $87,900.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. EEO STANCE Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit COUNTRY REQUIREMENTS U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions. EXISTING APPLICANTS Need to update your contact information or email address? Once logged in, click on Candidate Home in the upper right corner and scroll to the bottom of that screen to see buttons for: Update Contact information to update your legal name, address, and phone number Edit Account Settings to edit your email address ABOUT US We are a pioneering company. With careers across all areas: air, cyber, land, sea and space – our 90,000 employees work as one to defend and define the future. Northrop Grumman careers and internships are as varied as your interests, with a lifetime of potential that will give you every opportunity to do your best work. Working together with people from many backgrounds, personal passions and disciplines, we share a drive to push the boundaries of science, technology and engineering to meet the ever evolving needs of our customers worldwide. #J-18808-Ljbffr