Teller I

Teller I

East North Branch - Rapid City, SD 57701

Job Description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At BHFCU, we're committed to improving the lives of our members every day, and we look for people who share that passion. Don't have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: Assist members with transactions and perform other teller duties.

Essential Duties/Responsibilities

1. Assist members personally or by telephone; determine nature of the member's business and whether to transact the member's request or refer the member to the proper staff person.
2. Perform teller functions daily as needed. Teller functions include standing for prolonged periods of time and lifting a cash drawer and coin bags. Tellers are also required to work flexible hours, or a varied work schedule consistent with the class parameters.
3. Responsible for cash drawer, account for assigned cash, and accurately balance to the computer balance sheet. Sign on and off the computer according to procedures.
4. Assist members with access to their safe deposit boxes.
5. Educate and inform members of all BHFCU products and services and make referrals when appropriate.
6. Remain current on changes within the legal, regulatory, economic, competitive, and technological environments that may affect Teller functions.
7. Responsible for requesting members bring accounts positive and to minimum required balances and request members make payments on delinquent loans and over-the-limit credit card balances.

Other Duties/Responsibilities

1. Research account information or discrepancies for members and staff, as directed by the Member Service Center Manager.
2. Maintain account accuracy by working various reports, workflows, and projects as requested by the Member Service Center Manager.
3. Perform vault teller duties as assigned.
4. Assist other staff with requests out of their authority.
5. Perform other duties as assigned.

Job Knowledge

1. Working knowledge of laws and regulations affecting teller transactions.
2. Working knowledge of general ledger accounts pertinent to the department.
3. Working knowledge of the credit union's products and services.
4. Working knowledge of organization's policies/procedures and credit union's service philosophy.
5. Working knowledge of safety and security programs for false alarms, robberies, bomb threats and extortion.
6. Working knowledge of credit union's in-house computer system, Internet, and any relevant software programs.
7. Working knowledge of opening and closing procedures.

Job Qualifications (Skills)

1. Vision: A sighted person to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork.
2. Speech/Hearing: Ability to communicate verbally and in writing with staff, members, and vendors.
3. Manual Dexterity: Ability to perform necessary computer-related input.
4. Physical Mobility: Must be able to man teller window and remain standing for prolonged periods of time. Ability to carry bags of coin or other items up to 30 lbs. occasionally throughout the day.

Job Qualifications (Ability)

1. Ability to understand and follow moderately complex written and verbal instructions and disseminate that knowledge in a clear and understandable format to others.
2. Ability to express oneself clearly and concisely, both orally and in writing.
3. Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
4. Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality.
5. Ability to analyze out of balance situations and devise solutions.

Job Qualifications (Education/Experience)

1. Job requires a high school level of language, math, and reasoning skills. Direct cash handling experience in previous positions with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.

Working Conditions:

Material and Equipment Involved

• Multi-functional Device
• 10-Key Calculator
• Coin Sorter / Roller
• Laminator
• Cash Dispatch Machine/Cash Recycler
• In-House Computer System
• Currency Counter
• Drive-up Equipment
• Scanner / Printer
• Personal Computer
• Signature Pads
• WebEx
• Scanners
• Photocopy Machine
• Excel
• Various Software Applications
• Word
• Salesforce

Work Environment/Physical Activities

Job requires limited physical effort. It is primarily a desk assignment. Work within a highly structured and closely supervised environment. Ability to function in a fast-paced area. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a degree of attention to detail.

Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee for employment. BHFCU adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of the Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.