Credit Specialist (FTC)

CREDIT SPECIALISTL'Oréal, a global leader in beauty, is seeking a highly motivated and experienced Credit Specialist to join our dynamic Credit Management team. This role will be key in ensuring the timely collection of outstanding payments, maintaining strong relationships with our customers, and contributing to the overall financial health of the business. At L'Oréal, we offer a challenging yet supportive environment where innovation and collaboration are highly valued. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to reach their full potential.A Credit Specialist will be responsible for managing the credit control process for a designated portfolio of customers. This includes proactively monitoring outstanding invoices, chasing overdue payments, resolving queries, and identifying and mitigating credit risks. The role requires strong communication, organizational, and analytical skills, as well as a proactive and results-oriented approach.A Day in the Life of a L’Oréal Credit Specialist The life of a L'Oréal Credit Specialist is anything but static. It's a dynamic role requiring a diverse skill set – a keen analytical mind, strong relationship management abilities, and a genuine appreciation for the nuances of the beauty industry. While each day brings unique challenges, a typical day offers a glimpse into this multifaceted world:Connecting and Responding: A significant portion of the day involves managing communication. Responding to a constant stream of emails and calls is paramount. This might entail addressing questions from L'Oréal's Commercial teams about credit limits for prospective clients, resolving payment disagreements with current customers, or keeping internal stakeholders informed about account performance. This constant communication ensures the smooth flow of information and helps maintain strong relationships both internally and externally.Analysing and Assessing: Beyond immediate communication, the Credit Specialist dives deep into data analysis. Examining account performance data is crucial for identifying trends, potential problems (like late payments or growing days sales outstanding), and any red flags needing immediate attention. This analytical work often translates into creating reports and presentations that summarize key findings and highlight potential risks to senior management, enabling data-driven decision-making.Communicating with Care: A crucial aspect of the role involves direct communication with customers. For instance, a Credit Specialist might need to contact a customer with an overdue payment. This requires a delicate balance: a friendly yet firm approach to understand the situation, negotiate a payment plan, and ultimately ensure timely payment while preserving the client relationship. Tact and diplomacy are essential skills for navigating these potentially sensitive conversations.In essence, the L'Oréal Credit Specialist acts as a financial guardian, balancing the need to protect the company's assets with the imperative to support sales and nurture client relationships within the vibrant and ever-evolving beauty industry.WHO YOU ARE You will be instrumental in animating and delivering the credit management strategy.You have excellent written and verbal communication skillsYou have an analytical mindsetYou have an ability to manage complexity and be able to consider things from multiple perspectivesYou have an ability to work accurately and quickly under time pressure, with a focus on attention to detailYou can forge strong relationships with our Internal and External Customers You will have strong time management skills working with defined timescales You will support the delivery of key KPI's, participate in process improvements and support change management head onWHAT WE OFFEROur industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!WHO WE AREL’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with 29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. Our Corporate Division supports the 4000+ strong workforce in the UK & Ireland. It’s a fast-paced and dynamic environment when you’ll have visibility over our 4 Divisions and play an integral role in moving our business forward. Our founder Eugène Schueller once said that “a company is not walls and machines, it’s people, people, people”. Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people. HOW WE RECRUITAt L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.