Assistant Branch Manager - West Harlem

Assistant Branch ManagerAt Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.Our Mission: To help hard-working New Yorkers build better tomorrowsOur Vision: Be New York's most loved financial institution by helping our members build their best financial futuresThe Assistant Branch Manager provides supportive leadership to the branch manager by playing an integral role in the achievement of sales, service, and operational performance goals for the branch. This position ensures that corporate goals are being met, and that Credit Union policies, procedures, and controls are effectively implemented to protect the Credit Union and its members against risk and monetary loss.The Assistant Branch Manager actively coaches, develops and holds staff accountable to achieve sales and service goals, while ensuring operational excellence and compliance. This position supports all MCU initiatives aimed at leveraging products/services in an effort to meet corporate goals. In the absence of the Manager, and or with the Manager, the Assistant Branch Manager is expected to be fully capable of managing and leading the branch with all aspects of the business to support our members, organization and team.The Assistant Branch Manager must also have the ability to adapt and pivot accordingly to meet challenges in a dynamic and evolving industry and consistently living MCU's core values.ResponsibilitiesSpecific duties include, but are not limited to, the following:Assist in hiring, assessing, coaching, developing and retaining high-performing branch teamsResponsible for successful onboarding and training of new employeesModel and reinforce MCU's values and organizational priorities to align branch activities with corporate strategyAssist in the creation, implementation, and achievement of the branch business plans to meet organizational goals while maintaining an operationally sound branch.Invest time and effort in ongoing coaching and development of branch staffAssist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance reviews, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation.Develop and promote teamwork and a positive branch culture, ensuring each employee has a means to discuss both positive and negative issues affecting their workPromote a culture of high performance and continuous improvement, ensuring staff understand how daily actions connect to broader org goalsLeverage reporting tools and data to track progress and address performance gapsActively looking for ways to enhance overall branch operations and member serviceCollaborate effectively within Retail and with other departmentsAssist team with member escalations, owning issue resolution end-to-end.Stay abreast of new products, services, and promotions and educates/supports the branch teamEnsure consistency and uniformity in providing excellent member service, achieving sales and service goals, and ensuring that the branch is operationally and regulatory compliantDrive and monitor performance activities such as branch sales and service strategy meetings, proactive member outreach, outbound calling effortsDrive individual and team sales performance, holding staff accountable for meeting and/or exceeding organizational goalsEnsure Core Value expectations are met, and that the member experience is courteous, attentive, and efficientConduct regular one-on-one coaching and performance conversations to reinforce behaviors that drive member engagement, sales, and service excellenceCreate and sustain a sales through service culture, ensuring all staff possess and apply consultative sales, cross-sell, and relationship-building skillsProvide ongoing coaching to the team regarding behaviors that will help our members with their financial needs, motivating the team to embrace a member-focused culture and consistently offer suitable products and servicesEnhance member satisfaction by consistently engaging and connecting with members to exceed service expectations in a timely mannerResolve member escalations with empathy and professionalismMaintain a strong control environment, managing operational risk in line with policies and regulatory requirementsEnsure the branch receives an audit grade of "Satisfactory" or better with no repeat findings across reviewsRespond timely to audits with effective action plans to ensure ongoing safety and soundness.Responsible for an effective and efficient operation within the branch, including vault oversight, cash levels, security of negotiable instruments, teller drawers and limits, member documentation.Ensure operations within the branch are consistently applied within policy/procedure as well as rules and regulations; maintain a clean, safe and sound operation within the branch.Maintain dual control over negotiable instruments and devices.Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic.Comply with BSA/AML/OFAC and SAR requirements and ensure branch staff do the same.Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize.Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet / exceed branch requirements, goals and objectives. Utilize tools and reports to analyze, identify and strategically address member trends within the branch.Travel and work at other branch locations as required.Perform other related duties as requested and special projects as assignedRequirementsBachelor's degree requiredMinimum 4 years of experience in customer service/ retail leadership role requiredMinimum 3 years of banking operations experience requiredHighly ethical and committed to MCU's core valuesStrong leadership and interpersonal skillsProven results in sales, service and operations including meeting or exceeding set objectivesDemonstrated ability to coach, motivate, and hold staff accountableDemonstrated success in planning, organizing, and leading people and activities.Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.Excellent verbal and written communication skillsExcellent organizational and time management skillsTechnologically proficient, including Microsoft suite and digital banking toolsEffective problem-solving skills and demonstrated ability to maintain composure when interacting with members and MCU team.Must be able to work under pressure and be available to work flexible hours, including weekendsLeadership Competencies:Growth MindsetProven ability to manage change and reinforce organizational prioritiesCapacity to take calculated risks and innovateExperience in setting vision and strategyLead by example and encourage team in developing adaptabilityEffective CommunicationPrioritizes developing othersThinking that values diversity and differenceProven ability to build and maintain relationships at all levels of the organizationSkilled at managing effective teams and work groups that default to action, are accountable, and take ownership of workWhy you'll be a good fit:Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the followingResults - We are passionate about winning.Agility - We proactively anticipate, respond and pivot to ensure MCU wins.Integrity - We operate with the highest ethical standards and highest degree of honesty.Belonging - We cultivate a culture of inclusion and teamwork.Ownership - We take personal responsibility and hold ourselves accountable for the results.Why You'll Love Working Here:The pay range for this position is between $66,300-75,330 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and