ACCOUNTS RECEIVABLE SPECIALIST

Description Job Title: Accounts Receivable Specialist Branch: 999 Department: Corporate Reports to: Accounts Receivable Manager Date: 11/04/2026

BASIC FUNCTION

Primary Responsibility: The Accounts Receivables Specialist is responsible for managing customer accounts, ensuring timely collections, and delivering a high level of customer service across billing, service, and contract-related inquiries. This role plays a critical function in maintaining cash flow, reducing aging receivables, and strengthening customer relationships within a fast-paced copier dealership environment.

WORK PERFORMED

Accurately apply payments to customer accounts (checks, wires, and credit cards). Manage assigned portfolio of customer accounts to ensure timely payment of invoices. Perform daily outbound collection calls and email follow-ups. Reduce aging balances, specifically targeting 30/60/90+ day accounts. Negotiate payment arrangements and follow through on commitments. Document all collection activity in E-Automate or CRM system. Identify high-risk accounts and escape as needed. Recommend accounts for credit hold or third-party collections. Deliver a high level of customer service across billing, service, and contacts. Perform other duties as required.

EDUCATION REQUIREMENTS

Requires high school diploma.

EXPERIENCE REQUIREMENTS

A minimum of 1 year experience in cash application, customer account management, involving advanced recordkeeping (directly related business school or college courses may be substituted equally for up to one (1) year of experience); OR, any equivalent combination of experience and training that provides the required knowledge, skills and abilities. Experience required in the following areas: Working knowledge of account receivables practices and accepted office procedures. Ability to create Excel spreadsheets. Ability to perform a volume of numerical detail work with speed and accuracy to make difficult mathematical computation with or without mechanical assistance (ability to operate a calculator by touch). Ability to prepare financial and other records in a systematic, neat, legible manner. Ability to establish and maintain effective working relationships with co-workers, a variety of governmental employees and officials and the general public. Additional skills required: May require the ability to type at a speed of at least 40 words per minute with a high degree of accuracy. Excellent verbal and written communication skills. Excellent customer service skills. Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations. Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

WORK ENVIRONMENT

May prepare summary sheets or other work papers for supervisor’s or auditor’s use in preparing comprehensive financial statements. May perform secretarial functions as needed for assigned staff members.

SPECIAL REQUIREMENTS

Employees must complete the required courses as described by Human Resources for all employees. This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned. #J-18808-Ljbffr Milner-Inc