Manager of Client Safety

Description We're building the Teaching Hospital for pediatric therapy. At Bierman Autism Centers, we're creating a category of one by delivering exceptional outcomes for children, developing world‑class clinicians, building payer trust, and embedding systems that drive excellence across everything we do. Job Type: Full‑time Position Summary As the Director of Client Safety, you will own Bierman's enterprise client safety operating system and report to the VP of Clinical Excellence. You will establish the policies, standards, escalation frameworks, training programs, audit processes, and measurement systems that consistently deliver safety across every Bierman center. You will partner with Clinical, Operations, Human Resources, Facilities, Compliance, and Executive Leadership to ensure safety is not merely documented but is implemented, measured, improved, and embedded into our culture. The role involves developing enterprise standards, coordinating investigations, identifying trends, training leaders, and continuously strengthening systems to protect children and uphold Bierman's safety gold standard. What You’ll Own Enterprise Client Safety System You will design, implement, and continuously improve Bierman's comprehensive client safety operating system, owning enterprise‑wide policies, standards, documentation requirements, and operational expectations related to: Client protection standards Supervision expectations Safety policies and operating procedures Incident reporting and escalation protocols Investigation coordination Documentation standards Environmental safety and physical infrastructure expectations Cross‑functional safety workflows Escalation frameworks and decision trees Safety Standards & Clinical Protocols You will establish and maintain clear operational standards for situations that directly impact client safety, including: Appropriate physical interaction and touching standards Bathroom and personal care procedures Elopement prevention and response protocols Transportation procedures Safety Care implementation Visibility expectations and camera monitoring standards Mandated reporting processes Environmental and facility safety expectations Client supervision during therapy and transitions Emergency response procedures Safety Implementation & Quality Assurance You will create systems that verify implementation and identify improvement opportunities, including: Obtain and maintain Safety Care trainer certification Lead enterprise‑wide safety audits Conduct protocol adherence reviews Perform operational spot checks Review documentation quality Monitor compliance trends Identify recurring safety risks Coordinate corrective action planning Support center leaders with implementation coaching Safety Intelligence & Continuous Improvement Build tools that proactively monitor safety performance across the organization, developing: Enterprise safety scorecards Early warning indicators Safety dashboards Trend analysis Recurring issue tracking Risk reporting Investigation summaries Organization‑wide improvement initiatives Training & Safety Culture Create engaging, practical training that clarifies each team member’s role in protecting clients. Deliver: New hire safety onboarding Recurring enterprise safety training Scenario‑based learning Leadership safety education Incident response training Investigation training Refresher courses as standards evolve Incident Management & Cross‑Functional Partnership Serve as a key leader during significant safety events, coordinating cross‑functional responses with Clinical Leadership, Operations, Human Resources, Facilities, Compliance, and Executive Leadership. Requirements Responsibilities Coordinating investigations Supporting incident reviews Ensuring consistent documentation Facilitating escalation processes Identifying root causes Recommending system improvements Tracking follow‑up actions through resolution What Success Looks Like Build an enterprise safety system that scales with growth Improve consistency across every center Strengthen leadership confidence around safety expectations Reduce recurring incidents through proactive systems Equip leaders with practical tools to respond effectively Increase visibility into organizational safety performance through meaningful metrics Foster a culture where safety is embedded into everyday decision‑making You're a Great Fit If You Have 5–10+ years of leadership experience in healthcare, pediatric services, behavioral health, ABA, quality management, risk management, patient safety, or related operational environments Experience designing and implementing enterprise‑wide policies, standards, operational systems, or risk management programs Experience leading incident management, investigations, root cause analyses, or corrective action planning Strong knowledge of child safety, risk management, regulatory expectations, and operational best practices Demonstrated success building scalable systems across multi‑site organizations Strong analytical skills with experience using data to identify trends, monitor performance, and drive improvement Excellent communication and facilitation skills with the ability to influence leaders across departments A systems‑oriented mindset balanced with strong operational execution Sound judgment, professionalism, and composure when navigating complex or sensitive situations A passion for creating environments where children, families, and team members feel safe, supported, and protected Preferred Qualifications Master's degree in Healthcare Administration, Nursing, Public Health, Behavioral Health, Psychology, Social Work, Risk Management, or a related field Experience in pediatric healthcare, ABA, behavioral health, children's hospitals, or other child‑serving organizations Experience supporting multi‑state healthcare operations Knowledge of healthcare compliance, accreditation, licensing, and regulatory requirements Experience developing enterprise training programs and operational audits Familiarity with Safety Care and Safety Care certified, crisis management, or similar behavioral safety frameworks Why You'll Love Bierman Mission: Support our mission of helping children with autism achieve meaningful progress. Your work will directly strengthen the systems that protect our children, families, and clinicians every day. Help Build Something Unique: We are building the Teaching Hospital for pediatric therapy. You’ll play a foundational role in creating the safety systems that allow clinical excellence to flourish as we grow. Room to Grow: We are scaling rapidly and investing in leaders who want to build systems with lasting impact. This role offers significant opportunity to grow alongside the organization. Collaborative, Purpose‑Driven Culture: You’ll partner with passionate clinical and operational leaders who believe continuous improvement and strong systems create better outcomes for children. Competitive Compensation & Benefits: Competitive salary, performance‑based bonus, flexible PTO, 401(k), health, dental, vision, telehealth, pet insurance, short‑ and long‑term disability, and comprehensive benefits beginning on Day One. Ready to Make an Impact? If you’re excited by the opportunity to build, strengthen, and scale the systems that keep children safe while helping shape the future of pediatric therapy, we’d love to hear from you. Apply today or connect with our Talent Acquisition team to learn more. Our Story: A Legacy of Progress, Fueled by Play In 2006, Bierman Autism Centers began with a simple dream: to empower children with autism to thrive. We believed in the power of letting kids be kids and initially offered in‑home care to foster a comforting and familiar environment. We were driven by three core beliefs: achieving remarkable progress with children, creating a great team that enjoys working together, and building a workplace that fosters internal career paths and growth for our team members. Our dedication to progress led us to a pivotal moment. Recognizing the potential of center‑based care, we opened our first center in Indiana in 2010. This wasn’t just about location; it shifted our philosophy. Centers allowed us to create consistent, nurturing environments tailored to each child’s needs. This shift became the cornerstone of our success. Today, Bierman Autism Centers are beacons of innovative care across Arizona, Indiana, Massachusetts, New Jersey, North Carolina, Ohio, and Rhode Island. We offer ABA therapy, Speech Therapy, Occupational Therapy and Diagnostic Services within center‑based settings designed for the comprehensive development of our children. Bierman Autism Centers values diversity in the workplace. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law. Furthermore, Bierman Autism Centers is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information, or any other status protected by law. As an equal opportunity employer, Bierman Autism Centers does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation as a candidate for employment, please inform a member of the Talent Acquisition team. Salary: $90,000–$100,000 #J-18808-Ljbffr Bierman Autism Centers