User Researcher

ABOUT THE ROLE Peloton is seeking a User Researcher to support the innovation, iteration, and optimization of our products. This User Researcher will work directly with Product Managers, Designers, Data Scientists, and Engineers to better understand how users are interacting with Peloton products through user research and testing and to inform and evaluate new features and experiences developed by product teams. This role will work on the User Research team and will report to our Director of User Research. YOUR DAILY IMPACT AT PELOTON Collaborate directly with Researchers, Product Designers, Content Designers, Product Managers, Data Analysts, and Engineers to define and align on research objectives and methodologies Build and implement research plans, choosing efficient methodologies (qualitative and/or quantitative) to answer Product and UX research questions that produce new concrete insights Work closely with Research Coordinators to define recruitment strategy, handle logistics and scheduling, and incentivize participants Regularly conduct discovery (user interviews, diary studies, surveys), tactical (e.g. iterative usability studies), and evaluative research (e.g., usability studies, concept evaluations, benchmarking, heuristic evaluations) on Peloton products, to identify problems and ensure that the current experience is constantly improving Define, design, and implement moderated and un-moderated usability studies on flat designs, prototypes, beta, and finished digital experiences Compile and present findings to the relevant partners in a clear and concrete way they can use to design product improvements Help to formulate research documentation to better understand Peloton-specific user behavior Document and track takeaways gathered through testing and research so insights can easily be referenced and applied for future projects WHAT YOU BRING TO PELOTON Master of basic usability testing, familiar and/or experienced with several other primary research methods 2+ years of User Research and Testing experience Analyze and synthesize research and testing data, and report it in a concise and concrete way Develop processes to organize work across multiple people and teams Strong analytical, and problem-solving skills Versed in remote and in-person user research methodologies Communicate and utilize storytelling effectively Thrive on managing multiple priorities and executing projects Open to learning new methodologies and tools Comfortable incorporating AI tools into research workflows to support efficiency and productivity Work collaboratively in a team environment Demonstrate initiative by acting as a self-starter; operate autonomously and also accepts support and guidance that is offered while proactively seeking it when needed Operate with attention to detail Degree in Human/Computer Interaction, Human Factors Engineering, or Psychology, or equivalent experience #LI-KN1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: Medical, dental and vision insurance Generous paid time off policy Short-term and long-term disability Access to mental health services 401k, tuition reimbursement and student loan paydown plans Employee Stock Purchase Plan Fertility and adoption support and up to 18 weeks of paid parental leave Child care and family care discounts Free access to Peloton Digital App and apparel and product discounts Commuter benefits and Citi Bike Discount Pet insurance and so much more! Base Salary Range $140,389—$166,100 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: View email address on click.appcast.io. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. #J-18808-Ljbffr