Clinical Manager

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

As a Clinical Manager, you will play a critical role in launching and supporting firsthand's clinical model across WA/OH/MI markets. Your time will be split between providing oversight to clinical team members and delivering direct care as needed. Preferable to live in the market but not required.

The Clinical Manager will report to Clinical Delivery and work closely with the virtual/local clinicians, support leaders, as well as community leaders and teams to manage and improve performance and the quality of care provided by virtual and local health guides. This role will act as the clinical dyad partner to market operations colleagues to ensure productivity and quality of the clinical care delivered by Health Guides in collaboration with the firsthand Guides.

As Clinical Manger you will:

• Supervise and support a team of virtual and local nurse practitioners through chart reviews, 1:1s, and performance coaching.
• Oversee virtual and local health guides in reviewing charts and meeting 1:1 with each direct report on a regular basis
• Collaborate with cross-functional colleagues to drive clinical quality, care coordination, and process improvement initiatives.
• Ensure strong execution of firsthand's clinical model services and operational goals
• Support a strong clinical and operations dyad partnership by meeting regularly with State Directors and Managers to lead, motivate,and inspire community teams
• Communicate and coordinate with community team leaders regarding Health Guide, Triage Nurse, and Psychiatric services
• Work closely with firsthand's Support team to develop and improve care delivery, clinical quality improvement processes, and outcomes that align with firsthand's clinical model and strategies
• Provide part-time direct clinical care as appropriate, based on direct reports, non-clinical responsibilities and needs of the market.

You will be a good fit if you have:

• Excellent clinical acumen in outpatient chronic disease and mental health care
• Exceptional interpersonal and communication skills, especially in working collaboratively with clinicians, support leaders, and strategic partners
• Strong management and supervisory skills, including organizing and leading initiatives across multiple teams
• Empathy, compassion, and approachability
• Desire to help people in need and support their path to wellness
• Comfortable with conducting home/ community visits and doing assessments in the community if needed
• Comfort working as part of a multidisciplinary team, and enjoy mixed roles and duties
• Cultural humility, knowledge of trauma informed care, and social determinants of health
• Desire to implement and deliver data-driven care that is integrated across chronic medical conditions, behavioral health conditions, inpatient settings, and outpatient settings
• Adapt rapidly to variations in team culture and process
• Ability to rapidly develop new professional working relationships with colleagues and patients
• Flexibility, and the willingness/ability to travel (25%)

The experience you bring to this role includes:

• Certified APRN in primary care
• Certified in psychiatric nursing on the RN or APRN level
• 5+ years clinical care in a primary or emergency care setting
• Prior clinical operational leadership experience, including directly supervising clinicians
• Working with and managing a population with challenges such as behavioral health and/or SUD conditions
• Working as part of an interprofessional or interdisciplinary team
• Developing and delivering educational programs to nurses and affiliated medical staff

$160,000—$170,000 USD

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.

Benefits

For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.

Unfortunately, we are not able to offer sponsorship at this time.

firsthand Health will only contact candidates from email addresses ending in @ firsthandcares.com . Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.