Digital Platforms & Systems Coordinator

Agency Division: Marketing & Communications, Maryland Sports Commission
Status: Regular, Full-time, Benefitted 
Location: Camden Yards Sports Complex, Baltimore City, Maryland
Hiring Range: $70,000.00 - $95,000.00 annually (Commensurate with experience and qualifications) 
Closing Date: November 30, 2026

NATURE OF WORK 
The Digital Platforms & Systems Coordinator provides dedicated internal ownership of public digital platforms and departmental business systems supporting Maryland Sports Commission and MSA Marketing & Communications. The position administers public websites, digital accessibility, grant-management technology, online workflows, reporting tools, and other assigned platforms; translates business requirements into workable digital processes; coordinates vendors; and maintains documentation, continuity, quality and user support.

The position is administratively located within Marketing, Digital & Creative but serves Grants & Program Oversight, Sports Development, Research & Analytics, Communications & Public Affairs, and other departmental needs. It works closely with MSA Technology, which retains responsibility for MSA-wide security, infrastructure, identity and access standards, networks, cybersecurity and technology architecture.

WORK HOURS
This is a full-time position requiring a minimum of 40 hours of work per week. The standard work schedule is Monday through Friday, eight (8) hours per day. Occasional evening, weekend, or holiday work may be required based on grant cycles, Board schedules, events, or program needs but is not part of the standard work schedule. This position is eligible for telework.

EXAMPLES OF WORK
The duties listed below are illustrations of various types of work that may be performed. The omission of specific statements or duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Incumbents in the position are expected to perform all of the duties described below.

Public Digital Platforms & Accessibility

• Administer MarylandSports.us and assigned MSA public digital properties, including CMS access, publishing workflows, navigation, information architecture, forms, quality assurance, analytics and search optimization.
• Support redevelopment and ongoing administration of mdsporttourism.com as a future statistics- and industry-focused Maryland Sports resource.
• Coordinate ongoing ADA/WCAG accessibility monitoring, testing, remediation, staff guidance and specialized vendor support for assigned public digital services.
• Work with Communications and program owners to publish accurate, timely and accessible content while maintaining clear separation between content ownership and platform administration.

Business Systems & Workflow Administration

• Serve as the department's business-systems owner for assigned applications and platforms, translating approved program and operational requirements into forms, workflows, automated communications, permissions, reports and other configured processes.
• Administer and support the online grant-management platform, including cycle setup, forms, workflow configuration, notifications, user access, testing, reporting and documentation in coordination with grant staff.
• Support development and administration of event-development/CRM processes, economic-impact and reporting workflows, dashboards, online forms and other departmental systems as needs evolve.
• Identify opportunities to reduce duplicate entry, improve data consistency and connect information across grant, event-development, research and reporting processes.

Vendor, Technology & Quality Coordination

• Document business requirements, enhancement requests, defects and desired functionality for internal review and vendor implementation.
• Coordinate testing and user-acceptance review of platform enhancements, fixes, integrations and new functionality; track issues, schedules and deliverables.
• Coordinate with MSA Technology on security requirements, identity and access, integrations, technical standards and other shared technology needs.
• Manage routine workflow with assigned web, platform and digital vendors and maintain documentation sufficient for continuity, backup coverage and future transitions.

Data, Reporting & Continuous Improvement

• Maintain system documentation, access records, workflow maps, procedures, vendor information and other institutional knowledge for assigned platforms.
• Monitor platform usage, website analytics, accessibility trends, workflow performance and user issues; recommend improvements based on operational needs and available data.
• Provide training and technical assistance to staff using assigned platforms and publishing tools.
• Participate in system planning, procurement, migration, implementation and continuous improvement initiatives as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
The following generally describes the knowledge, skills, and abilities that are required to enter the job or to be learned within a short period of time in order to successfully perform the assigned tasks.

• Knowledge of website administration, content-management systems, digital accessibility, online forms, SaaS platforms, workflow configuration and digital publishing.
• Ability to translate business and program requirements into practical system workflows, forms, permissions, notifications and reports.
• Experience documenting requirements, testing functionality, identifying defects and coordinating with software, hosting or web-development vendors.
• Knowledge of ADA/WCAG accessibility principles and ability to coordinate remediation and accessible publishing practices.
• Ability to administer multiple digital platforms, manage user access and maintain accurate system documentation and continuity procedures.
• Working knowledge of analytics, dashboards, reporting tools, CRM or grant-management systems, and data-quality practices.
• Strong project-management, organizational, troubleshooting and communication skills; ability to manage multiple priorities and determine when issues require management or MSA Technology escalation.
• Familiarity with HTML/CSS, integrations, APIs, low-code/no-code workflow tools or data-visualization platforms is desirable.

QUALIFICATIONS
Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying. Specific educational and experience requirements are set by this agency based on the essential job functions assigned to the position. 

Minimum Qualifications –

Education: Bachelor's degree from an accredited college or university in Information Systems, Digital Media, Web Design/Development, Communications, Business Administration, Public Administration, or a related field.

Experience: Two to four years of progressively responsible professional experience in website or digital-platform administration, business systems, workflow configuration, digital accessibility, SaaS administration, web-development coordination, or a related field.

Must successfully pass background screening, including criminal record checks (local, state and federal)

Preferred Qualifications – 

• Experience with public-sector, nonprofit, higher-education or other public-facing digital services.
• Experience with grant-management systems, CRM platforms, workflow tools, dashboards, reporting systems or similar business applications.
• Experience with WCAG accessibility testing/remediation and third-party web or technology vendors.
• Experience with WordPress, Drupal or comparable content-management systems.

REQUIRED JOB SKILLS ASSESSMENTS
In our commitment to hire, develop, and retain a highly skilled team, all applicants may be required to complete assessments of job-related skills as a condition of employment. 

WORKING ENVIRONMENT AND PHYSICAL DEMANDS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment — Work may be performed in a standard office, at home, or in a satellite location. Telework requires a designated, distraction-free workspace that ensures the protection of confidential information. Occasional overtime, including evenings and weekends, may be required.

Physical — Ability to sit, stand, and walk for extended periods, lift up to 15 pounds, and use standard office equipment, including repetitive hand movements (e.g., typing). Ability to communicate effectively to exchange information.

LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland. 

HOW TO APPLY:
Interested candidates must submit an MSA employment application via webform, e-mail or mail.

Option 1 (Preferred)— Visit MSA’s website, mdstad.com,  Apply For a Job and use the link at the bottom of the page to complete an electronic application.

Option 2 - Electronically send (click here) MSA application and any other necessary materials with the Announcement Number DPSCoor-112026 in the subject line.

Option 3 - Mail MSA application to the following address:

Human Resources
Maryland Stadium Authority
Attention: Announcement Number DPSCoor-112026
333 W. Camden Street, Suite 500
Baltimore, Maryland 21201

Employment Type: Full Time
Salary: $70,000 - $95,000 Annual
Bonus/Commission: No