Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Country View Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18 - $19 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Avimark, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records

Why choose Country View Veterinary Hospital?

At Country View Veterinary Hospital in American Fork, UT, our team of three veterinarians takes pride in providing exceptional veterinary care with a personal touch. Our dedicated team is passionate about animal health and welfare, ensuring that each pet receives the highest standard of medical attention. We offer a collaborative and supportive work environment where continuous learning and professional growth are encouraged. Join us and be part of a practice that values compassion, innovation, and excellence in veterinary medicine.