Technical Support Specialist

Akkodis is seeking a Technical Support Specialist on-site in Folsom, California, United States, for a Contract Position in the United States.

Pay Range : $25-$27 /hr. (The rate may be negotiable based on experience, education, geographic location, and other factors

.
Job Descriptio

n:We are seeking a Support Technici an to join a Biometric Systems Hosted Services Support Cent er. This role is responsible for providing frontline technical support for enterprise systems, ensuring high availability, timely incident resolution, and excellent customer servic

e.The ideal candidate will have strong experience i n IT Service Desk operations, incident management, troubleshooting, and system monitori ng, along with the ability to work in a fast-paced 24/7 environmen

t.
Key Responsibilit

• iesProvi de phone-based technical supp ort for customers and system us
• ersLog, track, and manage support tickets using enterprise ticketing to
• olsTroublesho ot hardware, software, and network iss ues for desktops, laptops, and peripher
• alsPerfo rm incident triage, escalation, and follow -up with engineering te
• amsProvide regul ar case status upda tes to stakehold
• ersCondu ct daily system and data center monitoring che cks and report iss
• uesSuppo rt software deployments, releases, and patch management activit
• iesAssist with installation, repair, and maintenance of IT systems and applicati
• onsTroubleshoot authentication issues includi ng Azure AD and MFA supp
• ortAnalyze system alerts, logs, and performance issues for troubleshoot
• ingDocument procedures and contribute to SOPs and knowledge base artic

les
Required Skills & Experi

• ence2–5 years of experience in IT Service Desk / Technical Support / NOC Sup
• portStrong knowledge of Windows OS, Active Directory, Microsoft
• 365Experience w ith ticketing sys tems (ServiceNow, Jira, or simi
• lar)Strong understanding of incident management and troubleshooting proce
• ssesExperience support ing enterprise end users in production environm
• entsExcellent communication and customer service sk

ills
If you are interested in this role, then you can click APPL Y NOW. For other opportunities availabl e at Ak kodis, or any questions, please con tact Sahil Mav i at +1 610 227- 6981 or View email address on click.appcast.io p

.com.
Equal Opportunity Employer/Veterans/Di

sabledBenefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility cri

teria.Discla imer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a c

lient.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit