Customer Support Specialist

Customer Support Specialist

Corpay is currently looking to hire a Customer Support Specialist within our Paymerang division. This position falls under our Corpay Payables line of business and is located in Richmond, Virginia. In this role, you will act as a liaison between Paymerang, our clients (Customers and Partners), and their vendors. You will be responsible for handling inbound and outbound communications via email, chat, secured messages, and phone through our support platform, ensuring a seamless accounts payable experience. You will report directly to the Support Manager and regularly collaborate with Operations, Fraud & Finance.

How We Work As a Customer Support Specialist, Corpay will set you up for success by providing:

• Assigned workspace in Richmond office
• Company-issued equipment + remote access
• Formal, hands-on training

Role Responsibilities The responsibilities of the role will include:

• Managing a high volume of emails and other correspondence with quality and in a timely manner
• Following policies and procedures when speaking with clients and vendors
• Providing sensitive payment information clearly and completely
• Providing first-contact resolution whenever possible
• Escalating client/vendor complaints as necessary
• Troubleshooting and resolving technical issues
• Identifying and confirming vendor needs, ensuring details are communicated and notated
• Building strong and sustainable relationships with vendors by going the extra mile
• Establishing strong relationships with internal partners
• Inputting accurate payment details and managing reports in our application
• Meeting personal and team qualitative and quantitative targets

Qualifications & Skills

Preferred Qualifications:

• 2 years office/call center experience
• Ability to communicate effectively with peers, management, clients, and vendors
• Ability to work effectively both independently and as part of a team
• Strong judgment and decision-making skills
• Effective time management skills
• Attention to detail with strong written and computer skills
• Strong phone contact skills, including active listening
• Proficiency in MS Office Windows, MS Word, MS Excel, and MS Outlook
• Knowledge of Accounts Payable and Electronic Payments, Sales, or Collections experience

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The expected hourly for this position is $22.00, based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.