Senior Field Service Engineer

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.


Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift:
The regular hours for this position are day shift.

Job Description:

We are seeking a Senior Field Service Engineer to join our Boulder-based Service Team supporting our Quantum Cryogenic product lines. This role is a seasoned, hands-on professional responsible for delivering high-quality technical service and support to customers. The position works cross-functionally with Engineering, Manufacturing, and Supply Chain to ensure reliable system performance, customer satisfaction, and continuous product improvement.

Key Responsibilities:

• Perform preventative and corrective maintenance at customer sites to ensure optimal system performance.
• Install and commission FormFactor cryogenic systems, including executing final system acceptance testing per defined protocols.
• Troubleshoot, diagnose, and repair complex equipment issues both remotely (phone/email) and on-site.
• Provide timely and professional customer communication to ensure a high-quality service experience.
• Complete work orders, service reports, and documentation accurately and in alignment with company standards.
• Lead and resolve technical escalations, ensuring timely root cause identification and corrective actions.
• Collaborate cross-functionally with Engineering, Operations, Quality, and Supply Chain to support product and process improvements.
• Develop, maintain, and improve service procedures, protocols, and technical documentation.
• Deliver technical training and instruction to customers, partners, and internal teams.
• Participate in ongoing training and certification programs to maintain and expand technical expertise.

Work Environment & Physical Requirements:

• Hybrid position operating in both office and manufacturing environments.
• Extensive domestic travel required, with occasional international travel.
• Ability to frequently bend, stoop, and lift equipment weighing 40-80 pounds; heavier items may require team lift or mechanical assistance.
• Work in confined spaces or controlled environments as required (e.g., cleanrooms, lab settings).

Pay Range Explained:

This role in Boulder, Colorado pays between $68,000 and $88,200 per year, depending on your experience, skills, and background. Pay may vary in other locations.


Skills:
Cryocoolers, Cryogenic Refrigerators, Cryogenic Systems, Cryostats, Customer Support, Customer Support Training, Detail-Oriented, Field Applications, Field Service Engineering, Industrial Maintenance, Interpersonal Communication, Microsoft Windows Office, Project Organization, Spare Parts Management, Team Communication, Technical Problem-Solving, Vacuum Pumps, Vacuum Systems

Education & Experience:
Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience | Required

FormFactor Benefits:

Benefits offered for this role include medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off.


Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

For roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.