Regional Contact Sales Manager

Job Description

Job Description

Responsibilities

The Regional Contact Center Sales Manager manages and coordinates all contact center operations for the assigned region. This role serves as a critical leader to the overall contact center sales growth strategy and drive the execution of growth initiatives to achieve corporate objectives.

Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and dealerships.

Responsibilities:

• Drive revenue growth by recruiting, onboarding, training and developing a team of highly motivated sales representatives.
• Build, motivate and mentor a high functioning inside sales team to lead and drive continued sales growth and exceptional customer purchasing experiences.
• Assist the organization in continuous improvement by hiring, training, coaching, and leading contact center representatives as they provide support for customers with intent to exceed company goals.
• Train and develop employees in sales skills, product knowledge, teamwork, time management, competitive knowledge, and career goals pursuits.
• Drive operational excellence through strong pipeline management, accurate forecasting, and leveraging data to recognize trends and improve business across all areas.
• Provide regular, data-based updates to the leadership team regarding progress against quota attainment, team performance, and any challenges that the team encounters along the way.
• Monitor team adherence to schedules to ensure service level and response time objectives are met.
• Provide recommendations to ensure contact center is staffed appropriately to meet set service level KPIs, and taking corrective action as needed.
• Collaborate and communicate with leadership team members in identifying trends and establishing contact center goals.
• Communicate corporate, divisional, regional and/or district mission, goals and activities to sales team.
• Lead projects as required to achieve business objectives and goals.

Benefits:

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications and Attributes:

• Bachelor's degree or higher preferred.
• 3+ years of successfully leading a team of contact/call center agents preferred.
• 3+ years leading remote employees preferred.
• Should possess a solid business-to-business application sales, operational, and management history within an inside-sales or contact center

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.