Collections Associate

Kforce's client, a well-established organization with a strong reputation in its industry, is seeking a Collections Specialist to join its finance team on a contract basis in Johnston, RI. Summary: This role offers the opportunity to work with complex customer accounts, collaborate with multiple internal departments, and support a sophisticated billing environment. The ideal candidate will be highly organized, customer-focused, and comfortable managing multiple collection activities simultaneously while maintaining positive client relationships. What You'll Be Doing:

• Monitor outstanding receivables and drive collections efforts to ensure timely payment of customer balances
• Investigate account issues, payment discrepancies, and billing questions to identify and resolve outstanding items
• Maintain detailed documentation of collection activity, client correspondence, and account status updates
• Partner with internal finance, operations, and customer-facing teams to address invoice-related concerns and payment delays
• Communicate regularly with customers regarding past-due balances, payment commitments, and account inquiries, primarily through email
• Review account history, contract-related billing updates, and invoice adjustments to support resolution efforts
• Prioritize and manage a high volume of follow-up activities across multiple accounts simultaneously
• Previous experience in business-to-business collections, accounts receivable, or invoice follow-up activities
• Experience prioritizing competing tasks and maintaining consistent follow-up schedules
• Strong written communication skills with experience managing significant email correspondence
• Excellent organizational skills with strong attention to detail
• Proficiency with Microsoft Excel and ERP/accounting systems
• Strong problem-solving and investigative abilities
• Professional, customer-focused communication style
• Ability to analyze billing information and resolve payment or account discrepancies

• Experience working within PeopleSoft or similar enterprise systems
• Exposure to recurring billing environments, contract invoicing, or complex billing structures
• Experience managing commercial or corporate customer accounts
• Background supporting industries with policy, contract, or adjustment-driven invoice changes