Integrated Logistics Operations Specialist

It's More Than A Job

As a member of the Integrated Logistics team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Raleigh, NC Site is looking for a new Operations Specialist to join our Integrated Logistics team.

How You Create Impact

As an Operations Specialist you will coordinate and plan the customer orders/shipments accordingly to agreed upon scope, in addition, to all the customer inquiries regarding visibility and status of the shipments, answering questions and addressing any potential issues that may arise. Utilizing your strong forwarding & customer service knowledge, you will provide front line support for our customer to ensure customer satisfaction with our services and features in alignment of the processes based on the Work Instructions and Standard Operating Procedures.

• Collaborate with other departments, both at the customers site and across the IL organization.
• Coordinate Transport Services for customer orders, using transport management systems.
• Handle manual order entries.
• Show ownership within the area of responsibility and execute tasks with expected level of productivity & performance
• Contribute to continues improvement initiatives.
• Adhere to existing Kuehne+Nagel Guidelines, Standard Operating Procedures and Working Instructions following the business process mapping.
• Daily execution of the in-scope services, committing to first class level of respective services (order fulfilment, Transport Management, Request and Deviation Management, Visibility and Monitoring, Claims Processing)
• Receive & respond in time to requests from relevant stakeholders (such as customer requests)
• Adheres to and complies with all health & safety, quality, security, environmental, legal and regulatory requirements, company policies and procedures.
• Participate in quality audits related to general and client-specific quality programs.

What We Would Like You To Bring

• 1+ years of working experience in Logistics and/or customer service sector
• High School Diploma or Equivalent
• Knowledge & understanding of Logistics
• Strong customer service orientation.
• Interest to work with transport management systems or warehouse management systems
• Ability to work on own initiative and part of a team.
• Strong analytical skills, attention to details with a systematic and methodical approach to your work
• Ability of multi-tasking and dealing with different internal/external stakeholders at all levels.
• Good Communication and organizational skills

For applicants in the United States: Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

What's In It For You

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Who We Are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.