Inside Sales Representative

Company Overview

Our client is an established firearms product supplier serving a broad customer base across the U.S. They are known for producing and supporting high-quality, durable products and have built a strong reputation for customer service, technical expertise, and long-term customer relationships. Due to continued growth, they are expanding their sales team and looking to add a customer-focused sales professional.

Role Responsibilities

• Manage inbound customer calls, providing product guidance, troubleshooting support, and general customer service.
• Develop strong relationships with existing customers and proactively follow up to understand their needs and identify additional opportunities.
• Recommend relevant products, accessories, and upgrades based on customer requirements and existing equipment.
• Conduct warm follow-up calls with customers across various stages of the customer lifecycle, including recent and existing customers.
• Participate in occasional outbound prospecting and cold-calling initiatives to support broader sales development efforts.
• Build a strong understanding of the company's product portfolio through hands-on training and ongoing product education.
• Diagnose customer issues, understand technical problems, and provide clear and effective solutions.
• Maintain accurate customer and sales activity records while consistently working toward individual and team sales objectives.

Qualifications

• 2+ years of experience in a sales, customer service, inside sales, or account management environment.
• Demonstrated experience working toward measurable sales targets, quotas, or performance objectives.
• Comfortable communicating with customers by phone and capable of balancing relationship-building with commercial sales activity.
• Strong problem-solving skills with the ability to learn technical products and confidently explain them to customers.
• Familiarity with firearms or related products is strongly preferred, whether through professional experience or legitimate recreational experience.