French Speaking Customer Service Representative

Overview Remote Work-at-Home. MCI is a fast-growing tech-enabled business services company in the USA with a global reach. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across multiple industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by on-site and remote agents, leveraging technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will provide professional and efficient support to French-speaking customers across multiple channels. You will be the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities Provide exceptional customer support to French-speaking customers via phone, email, and chat. Handle customer inquiries, complaints, and requests in a professional and timely manner. Accurately capture and update customer information in internal systems and CRM platforms. Troubleshoot and resolve customer issues while maintaining high service standards. Escalate complex issues to the appropriate internal teams when necessary. Maintain detailed and accurate records of all customer interactions. Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics. Follow company policies, procedures, and compliance guidelines. Collaborate with team members and other departments to ensure seamless customer support. Qualifications High School Diploma/GED Fluency in French and English (spoken and written) is essential. Previous experience in a customer service or call centre environment, preferably within a BPO environment. Strong verbal and written communication skills. Ability to handle high volumes of customer interactions while maintaining quality service. Basic computer literacy and experience working with CRM or ticketing systems. Strong problem-solving skills and the ability to remain calm under pressure. Nice to Have Additional language skills. Experience supporting international customers. Familiarity with customer service platforms or CRM systems. Experience working in a fast-paced, target-driven environment. Strong administrative and organizational skills. All MCI Locations & Requirements Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) This job operates in a professional office environment. While performing the duties of this job, the employee may be sedentary and use a computer and telephone headset. The employee may be required to move about the office to accomplish tasks and may need to lift up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. #J-18808-Ljbffr MCI