CSC Customer Service Rep I

Job Description

Job Description

Job title: CSC Customer Service Rep I
Work Location (Remote/On-Site/Hybrid): On-site
Address: Building 17 - 0 floor, 2401 South 31st Street, Temple, TX 76508
Duration: 06 Months

 

2 Openings:



 

1st opening
Shift: 6.00 AM - 2.30 PM

Work Week: Friday - Tuesday

 

2nd opening
Shift: 8.30 AM - 5 PM
Work Week: Friday - Tuesday

 

Note from Manager:

• As part of the screening process, the manager needs to know where the applicants live (city and zip code).
• If there is not a location indicated on the resume, we will not move forward with scheduling an interview.
• Shifts will be discussed with candidates during the interview.
• Please make sure to mention the preferred shift on the resume so managers will select accordingly.
• The shift once decided will not be changed.
• Minimum 6-month contract.

Job Summary:

• This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
• Ability to assist in special projects.

What is Expected (Essential Functions):

• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and maximise the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position-appropriate duties as required in a competent, professional and courteous manner.

Knowledge, Skills and Abilities:

• Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.
• Minimum Requirements Addendum:
• Experience in an administrative support role and/or customer service preferred. Healthcare, call centre, or dispatch service experience preferred.

Education:

• H.S. Diploma/GED Equivalent

Experience:

• 1+ year experience required

Physical Requirements:

• Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment.

Environment:

• Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patients, carers, providers and laboratory technicians.

Respiratory Category:

• Job tasks do not involve exposure to respiratory particulates, and the use of respiratory protection is not a condition of employment.

Hazard 1, 2 or 3:

• OSHA Bloodborne Pathogen Category 3: Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment

\nCompany Description

Tek Ninjas is a leading staffing and workforce solutions company connecting top talent with organizations across Information Technology, Healthcare, Life Sciences, Engineering, and Professional Services. We partner with Fortune 500 companies, healthcare systems, government agencies, and emerging businesses to deliver highly skilled professionals for contract, contract-to-hire, and direct hire opportunities.

At Tek Ninjas, we believe people are the foundation of success. We foster a collaborative, inclusive, and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact. Our commitment to innovation, integrity, and excellence drives everything we do, helping both our clients and employees achieve their goals.

Whether you're looking for your next career opportunity or seeking exceptional talent, Tek Ninjas is dedicated to building lasting partnerships and delivering outstanding results.

Company Description

Tek Ninjas is a leading staffing and workforce solutions company connecting top talent with organizations across Information Technology, Healthcare, Life Sciences, Engineering, and Professional Services. We partner with Fortune 500 companies, healthcare systems, government agencies, and emerging businesses to deliver highly skilled professionals for contract, contract-to-hire, and direct hire opportunities.\r\n\r\nAt Tek Ninjas, we believe people are the foundation of success. We foster a collaborative, inclusive, and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact. Our commitment to innovation, integrity, and excellence drives everything we do, helping both our clients and employees achieve their goals.\r\n\r\nWhether you're looking for your next career opportunity or seeking exceptional talent, Tek Ninjas is dedicated to building lasting partnerships and delivering outstanding results.