Field Service Technician II

Job Title

Independently performs installation, commissioning, troubleshooting, repair, and preventive maintenance of Kelvion equipment while serving as the primary field technician on routine assignments.

Essential Duties and Responsibilities

• Independently install, inspect, commission, troubleshoot, repair, and maintain Kelvion equipment.
• Perform startup and operational verification of customer equipment.
• Diagnose mechanical, electrical, and thermal performance issues.
• Lead preventive maintenance activities and complete detailed service reports.
• Support warranty inspections and recommend corrective actions.
• Coordinate routine field activities with customers and project teams.
• Mentor and train Field Service Technician I personnel.
• Maintain compliance with OSHA, LOTO, PPE, JHA, fall protection, and customer safety requirements.
• Travel to customer sites as required

Other Responsibilities

• Promote Kelvion's Standard of Excellence through safety, quality, and customer satisfaction.
• Follow all company policies, Code of Ethics, Vision and Values, and Operational Framework.

Product Specific Responsibilities

• Air Fin Coolers: Perform gearbox replacements, bearing replacement, fan balancing, laser alignment, shaft alignment, vibration checks, lubrication system inspection, and fan drive troubleshooting.
• Dry Coolers: Troubleshoot EC motors, VFDs, controls, sensors, hydronic systems, pumps, coils, glycol systems, and perform commissioning activities.
• Plate Heat Exchangers: Perform complete plate pack rebuilds, gasket replacement, compression measurement, leak detection, hydrostatic testing, and piping/flange work.

Required Knowledge, Skills & Abilities

• Strong mechanical troubleshooting skills.
• Industrial electrical troubleshooting using multimeters and megohm meters.
• Basic vibration analysis and rotating equipment diagnostics.
• Ability to read mechanical, electrical, P&ID, and assembly drawings.
• Knowledge of pumps, motors, valves, piping, and heat exchangers.
• Excellent customer communication and service skills.

Education and Experience (Required Levels)

• Associate degree, trade school, military technical training, or equivalent industrial experience.
• 3–5 years of industrial maintenance, HVAC, rotating equipment, cooling systems, or field service experience.
• Valid driver's license.
• Ability to obtain Passport and TWIC card.
• Ability to travel up to 80%.

Preferred Certifications

• OSHA 10 or OSHA 30
• Forklift Certification
• MEWP Certification
• First Aid/CPR

Career Progression

• Technician II employees are expected to independently lead routine service work, commission equipment, mentor Technician I employees, and demonstrate advanced troubleshooting skills before promotion to Field Service Technician III.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions and vibration. The employee is occasionally exposed to toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud.